Michael Aure

Your business is important and so I offer help in keeping your customers by providing solutions to their issues without you spending time explaining complex processes.

My background in the Insurance Back Office processes helps me understand the insurance business as a whole.

New Business (including quotes), Endorsement, Policy Renewal - are a few of the insurance fields that I have worked on. I specialize in Personal and Commercial Lines as well as Crop/Farm Insurance for North America.

Customer Service is part of retaining your customers. Customer retention is oftentimes forgotten in ensuring a healthy revenue line (because most businesses focus on lead generation and conversions). Building customer relationships is as important as getting leads and conversions.

Part of providing excellent customer service is understanding the complexity of the processes. It makes it a lot easier to explain to the customers once the we understand and talk about insurance.

I can hop in a call to discuss your challenges in retaining your customers. I can do other things as well - including outbound calls for follow up, and process documentation.