Michael Francis M. Javier

While efficiency and customer satisfaction is very important, adherence to individuals privacy is always my priority, by following the company's prescribed authentication process, will see to it that every account is secured and will not be compromised.

Provided excellent customer service as a Technical Representative with an established internet and cable provider December 2009 to January 2011, assisted customers with over the phone troubleshooting their internet connection, scheduled work orders, provided customer with product and technical knowledge and sales/upgrades.

Efficiently handled calls a a Customer Service Representative for a reputable Card Company from January 2011 – April 2018. Assisted customers with replacements for lost or damaged card, transaction information, filed investigations for fraudulent charges and many more, while being critical with customers emotional needs by providing timely delivered genuine empathy.

A Professional customer service representative and a Billing expert April 2018 to October 2018, for a well-known Cable and Internet provider in the U.S. With attention to details and friendly rapport to callers, customers billing issues were resolved, escalations were avoided and guaranteed customers satisfaction.

Attentive to details with emphasis to customers emotion. Able to work efficiently with or without supervision in a quality controlled, fast pace work environment. Fluent in English. Able to interact well with customers over the phone with product information while being professional, friendly and efficient.. Active listener but will not hesitate to ask or probe, seeing to it that what was communicated is clearly received . Can communicate in a manner that provides positive outcome for both parties. Microsoft Office and live chat software literate.

Have a solid grasp of the company's need to do business, was known to have an excellent attendance record and was given recognition in several occasion, but in the event logging in for work is impossible proper call in procedure was and will always be followed.

Was also given several acknowledgments for exceptionally hurdling work matrix under the prescribed time, the team supervisor is a recurring recipient of Kudos calls from an appreciative satisfied customer making the event ordinary.