Michele Duhigg

Strategy and Change Management Leader
Reply rate:
Hourly ($/hour)
Phoenix, Arizona, United States
15 years
Michele Duhigg https://www.linkedin.com/in/mduhigg/ Peoria, AZ 85383 |- |- Strategy and Change Management Leader Top-performing Strategy Leader and Change Agent with noted experience and verifiable achievements in developing and managing strategies and initiatives to drive company growth. Expert project and program manager with demonstrated ability to innovate and lead business and change management strategies and operations to maximize ROI. Experience identifying and mitigating inefficiencies and innovating ways to hit key performance indicators. Marketing Specialist with brand development and management experience focusing on maximizing results and driving revenue-generation. Respected as a dynamic team leader providing creative, entrepreneurial solutions while mentoring and teaching staff. ● ● ● Strategy development and execution Change Management Operations Management ● ● ● Program/Project/Brand Management Integrated Marketing Strategies Public and Media Relations PROFESSIONAL EXPERIENCE Grant Thornton, ​Phoenix, AZ ​March 2012 - August 2019 National Advisory Services Operations Manager Charged with developing, managing and executing on business strategies and plans across more than 10 office locations for the national Forensic Advisory Services practice as well as more than 20 countries throughout the global network. Drove operational efficiencies, innovation and growth across the over $1B Advisory Services practice. Led the innovation and management of marketing campaigns and initiatives that enhanced brand image and established new business opportunities to achieve corporate objectives. ● Developed, managed and executed a change management strategy across 20+ countries to maximize ROI, enhance brand awareness and ensure a seamless transition for the new Forensic Advisory Services global leaders. ● Led sales and RFP efforts through collateral development and rate negotiation across 50+ countries, which resulted in more than $3M in new work for the practice in the last 12 months. ● Developed business and change management strategies for the Corporate Intelligence practice to drive growth and equip stakeholders for expansion into India. ● Executed and reinforced large-scale Advisory Services organizational change initiative that affected more than 5,000 professionals. Subrosa Investigations,​ Phoenix, AZ ​March 2010 – March 2012 Operations Manager Provided strategic leadership, development and implementation of programs and initiatives. Deployed exceptional project management of end-to-end engagements including planning, budgeting, researching, investigating, and reporting. Managed all aspects of marketing including development of logo, build out of website, and social media engagement and relationship marketing with clients. ● Adopted and trained employees on new case management and customer relations management systems, which resulted in increased operational efficiencies and led to a paperless office environment. ● Collaborated with leadership to develop business and marketing plans to drive revenue growth, ultimately resulting in 100% growth year over year. Natural Reflections Pools and Spas, ​Glendale, AZ​ ​ June 2009 – March 2010 Office Manager Collaborated with leadership to develop and execute on strategic programs and initiatives to drive growth and enhance customer experiences. Managed accounting activities related to all projects including planning, budgeting, bookkeeping, invoicing and reporting. Managed coordination of subcontractors and maintenance teams. ● Developed and implemented centralized scheduling system, which resulted in more profitable, efficient planning and execution of projects. Peak Homes,​ Scottsdale, AZ ​January 2006 – June 2009 Office Manager Worked with leadership to develop and execute business and marketing strategies and initiatives. Managed operational and accounting activities including project coordination, scheduling, management of subcontractors, billing, bookkeeping, and reporting. Developed and implemented marketing plans for homebuilder, overseeing all marketing tasks, including advertisement planning, website build out, collateral development, signage and event management. ● Created operational efficiencies through implementation of centralized systems, which resulted in increased efficiency, more accurate reporting and ultimately more profitable projects. EDUCATION Bachelor of Science - Business Administration, Marketing; Minor: Journalism University of Arizona, Eller College of Management, Tucson, AZ CERTIFICATIONS Prosci,​ Phoenix, AZ; ​Certified Change Practitioner 2 TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint, Access, OneNote, Outlook), SharePoint CRM software (Microsoft Dynamics, Salesforce), Accounting systems (ChromeRiver, Quickbooks) PROFESSIONAL LEADERSHIP ACTIVITIES Managed diversity and inclusion resource teams and aligned team-building events with business development through strategic go-to-market plans and innovative brand awareness activities. 3
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