Michele Duhigg
https://www.linkedin.com/in/mduhigg/
Peoria, AZ 85383 |- |-
Strategy and Change Management Leader
Top-performing Strategy Leader and Change Agent with noted experience and verifiable
achievements in developing and managing strategies and initiatives to drive company growth.
Expert project and program manager with demonstrated ability to innovate and lead business and
change management strategies and operations to maximize ROI. Experience identifying and
mitigating inefficiencies and innovating ways to hit key performance indicators. Marketing Specialist
with brand development and management experience focusing on maximizing results and driving
revenue-generation. Respected as a dynamic team leader providing creative, entrepreneurial
solutions while mentoring and teaching staff.
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Strategy development and execution
Change Management
Operations Management
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Program/Project/Brand Management
Integrated Marketing Strategies
Public and Media Relations
PROFESSIONAL EXPERIENCE
Grant Thornton, Phoenix, AZ
March 2012 - August 2019
National Advisory Services Operations Manager
Charged with developing, managing and executing on business strategies and plans across
more than 10 office locations for the national Forensic Advisory Services practice as well as
more than 20 countries throughout the global network. Drove operational efficiencies, innovation
and growth across the over $1B Advisory Services practice. Led the innovation and
management of marketing campaigns and initiatives that enhanced brand image and
established new business opportunities to achieve corporate objectives.
● Developed, managed and executed a change management strategy across 20+ countries to
maximize ROI, enhance brand awareness and ensure a seamless transition for the new
Forensic Advisory Services global leaders.
● Led sales and RFP efforts through collateral development and rate negotiation across 50+
countries, which resulted in more than $3M in new work for the practice in the last 12
months.
● Developed business and change management strategies for the Corporate Intelligence
practice to drive growth and equip stakeholders for expansion into India.
● Executed and reinforced large-scale Advisory Services organizational change initiative that
affected more than 5,000 professionals.
Subrosa Investigations, Phoenix, AZ
March 2010 – March 2012
Operations Manager
Provided strategic leadership, development and implementation of programs and initiatives.
Deployed exceptional project management of end-to-end engagements including planning,
budgeting, researching, investigating, and reporting. Managed all aspects of marketing including
development of logo, build out of website, and social media engagement and relationship
marketing with clients.
● Adopted and trained employees on new case management and customer relations
management systems, which resulted in increased operational efficiencies and led to a
paperless office environment.
● Collaborated with leadership to develop business and marketing plans to drive revenue
growth, ultimately resulting in 100% growth year over year.
Natural Reflections Pools and Spas, Glendale, AZ
June 2009 – March 2010
Office Manager
Collaborated with leadership to develop and execute on strategic programs and initiatives to
drive growth and enhance customer experiences. Managed accounting activities related to all
projects including planning, budgeting, bookkeeping, invoicing and reporting. Managed
coordination of subcontractors and maintenance teams.
● Developed and implemented centralized scheduling system, which resulted in more
profitable, efficient planning and execution of projects.
Peak Homes, Scottsdale, AZ
January 2006 – June 2009
Office Manager
Worked with leadership to develop and execute business and marketing strategies and
initiatives. Managed operational and accounting activities including project coordination,
scheduling, management of subcontractors, billing, bookkeeping, and reporting. Developed and
implemented marketing plans for homebuilder, overseeing all marketing tasks, including
advertisement planning, website build out, collateral development, signage and event
management.
● Created operational efficiencies through implementation of centralized systems, which
resulted in increased efficiency, more accurate reporting and ultimately more profitable
projects.
EDUCATION
Bachelor of Science - Business Administration, Marketing; Minor: Journalism
University of Arizona, Eller College of Management, Tucson, AZ
CERTIFICATIONS
Prosci, Phoenix, AZ; Certified Change Practitioner
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TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, PowerPoint, Access, OneNote, Outlook), SharePoint
CRM software (Microsoft Dynamics, Salesforce), Accounting systems (ChromeRiver,
Quickbooks)
PROFESSIONAL LEADERSHIP ACTIVITIES
Managed diversity and inclusion resource teams and aligned team-building events with
business development through strategic go-to-market plans and innovative brand awareness
activities.
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