MUKTI ERIYANA
Reliable Telesales Agent, knowledgeable about sales and customer service processes. Works hard to
maximise product reach and customer satisfaction with expert use of company scripts and personal
communication skills. Excels in relationship-building, recordkeeping and field sales support.
Perum Alfalaah 3 Blok M No. 11 Pamulang, South Tangerang City, Banten-
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:@eriyanamukti
Working Experiences
Telesales Insurance • Permata Bank {February 2015 - January 2016}
Continuously monitored sales performance to determine growth and personal improvements required to meet
company targets.
Proactively cold-called leads to establish new relationships, promote services and increase sales.
Made high volume of sales calls per day exceeding company outbound call targets.
Made a huge number of sales exceeding company sales targets.
Marketing Executive for Westjavaku Website • PT. Empatix (Oktober 2013 - Oktober 2014)
Maintaining and develop hotel booking online website.
Monitoring and analyzing market trends for website visitors.
Studying and compare competitors products and services especially in booking hotel online system
Exploring ways of improving existing product and services
Build relationship and analyze new business for the website projects.
Achieve contract sales target for our website projects.
Telesales Representative • Bell Mobility Provider (Mei 2011 - Juni 2012)
Make an outbound calls to prospective customers in Canada
Discussing the customers needs and providing them with the best services we offer, saving them money, upgrading
their handset & giving them better value for money.
Engaging in quality sales conversations on the phone
Achieve sales target set by the company.
Educational Background
Diploma lll Degree in Tour and Travel Management, STPB 2003 .
Coursework in Tour and Travel operation, managed and development
Dissertation in Quality of Service Tour and Travel Staff at PT. Tour East Indonesia Denpasar Bali.
Six Months Working Experience as Student Trainee at PT. Tour East Indonesia Denpasar Bali.
Skill
Computer literate, Content & Video Editing,Digital
Marketing
Profesional Phone Manner, Multitasking
Sales and target driven
Customers complaint management and negotiation
Certifications
Basic English Language Training by Sekolah Tinggi
Pariwisata Bandung
Hotel and Restaurant Operational by Sekolah Tinggi
Pariwisata Bandung
Front Office Operational by Hotel Pantai Indah Resort
Call Center Initial Training by Infomedia Nusantara
Contact Center Services
Agency Certification of Life Insurance and Unit Linked
product by Prudential Life Insurance
