Nathaniel W. Parsons

Hi There,

Are you looking for a hard-working and dedicated remote Customer Service asset and team manager?

Proven track record of remote employment and dedication to my clients and remote employers. A strong work ethic paired with an attention to detail has kept me in the know for following processes, and protocols and being a think outside of the box team member.

Whether tasked with the simple stuff or the leader stuff, I strive to achieve rather than do.

When it comes to making KPI, SLA, or Goals, we either achieve them together or we all fail.

I approach coaching and learning new things whether at work or in an online learning environment with a sense of appreciation and drive.

Skilled in using today's technology and services on a daily basis while keeping cyber-security in mind, which makes me a guardian of the data I come into contact with on a daily basis.

Having a Plan B backup in today's technology-focused customer service industry is thinking outside the box!

Primaries:

• Customer Service Focus & Ownership
• Customer Service Processes & Workflow Implementation
• Knowledge Base or Help Center Maintenance and Updates
• Multi-Channel Customer Experience and Support
• Feedback from the Front Lines

Are your customers getting the customer experience they need when they need it?

How many channels and touchpoints is it currently taking to solve one customer issue?

Are you using a customer experience team or relying on self-help tools?

Do you know the pros and cons of using bots? Have you ever experienced a bot?

Why not send me a message so that we can talk about where your customer service is today and where you want it to be tomorrow.