Nazar Hnid
$20/hr
Customer Support Manager
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 29 years old
- Location:
- Lviv, Lviv, Ukraine
- Experience:
- 4 years
Other
About
- Managed 7 support offices around Ukraine (i.e. 7 regional managers with 4-5 team leads reporting to each of them, when every team lead managed a team of ~10 people in their turn)
- 4+ years of SaaS Support industry (inbound/outbound calls, email, online chat, remote sessions)
- More than 3 years at Support Manager position
- Experience in building Operations according to the company’s needs
- Proficient Speaker in front of a small and a big audience
- Proven ability to organize well-structured coaching
- Understanding of Support Department KPIs according to industry requirements and SLA
- Good Knowledge of Support quality assurance
Skills
- Bomgar
- Shell Scripting
- Spreadsheet
- Ubuntu
- Cisco
- Business Development
- Windows
- Virus and Malware Removal
- LogMeIn
- Chat Support
- Arduino
- Lean Startup
- Technical Analysis
- Budget Management
- CEO
- TCP/IP
- macOS Administration
- Public Speech
- Client Management
- Asterisk
- Active Directory
- Building Management
- Workflow
- VoIP
- RingCentral
- IT (Information Technology)
- Ticket Management
- Business Intelligence
- Quality Control
- TeamViewer
- Prezi
- Onboarding
- Selenium
- Windows Administration
- macOS
- Tableau
- Management
- Leadership
- Project Management
- Partnership Management
- Linux & Unix Administration
- Microsoft Office
- Zapier
- User Research
- Network Administration
- Admin
- Skype
- Zoom
- Data Collection
- Quality Assurance Testing
- DevOps
- Help Desk
- Google Docs
- Customer Retention
- Team Management
- Training
- Google Slides
- Technical Support
- B2B/B2C
- Campaign Management
- Process Management
- Storytelling
- Customer Service
- Google Suite
- Business Operations
- Call Handling and Support
- System Administration
- Statistics
- Startup Development
- Remote Support
- Virtual Assistant
- Word
- Google Sheets
- Copy and Paste
- Translation
- Robotics
- CRM (Customer Relationship Management)
- Analytics
