Nikkole Javier

 NIKKOLE LLEVARES JAVIER _ #25 Sgt. P. Bernardo St. Caniogan Pasig City _- _- CAREER OBJECTIVE To join a company that promotes excellence and professional growth among its employees, thus enabling me to fully maximize my skills as an individual to help me build a career that is based on Continuous educational and professional development. WORK EXPERIENCE Job Title: TECHNICAL SUPPORT Nature of Work : Provide Technical support for Samsung mobile phones an tablets Name of the Company : transcom Duration : April 21- up tp present- rendering until January 30th 2017 Roles & Responsibilities : o Provide Resolution for technical issue regarding Samsung handsets and tablets Job Title: TECHNICAL SUPPORT Nature of Work : Provide Technical support for Sony Consumers Name of the Company : Sykes Asia Duration : November 2015 to March 2016 Roles & Responsibilities : o Provide Resolution for technical difficulties for Sony tv, blu-ray headphones soundbars AVR and other Sony products. Job Title: I.T Helpdesk Nature of Work : Provide Technical support for GSK Employees through (VOICE,CHAT,E-MAIL UPDATE) Name of the Company : Teleperformance Duration : March2013- June 11, 2015 Roles & Responsibilities : o Provide Resolution for technical difficulties more on Application and Access concerns under GSK Network. Password resets, Telephone configurations, Application installations, Outlook Settings Etc. Job Title: CSR (General Care) Nature of Work: assisting t-mobile customers Name of the Company: C3 Duration: March2012-January 2013 Roles & Responsibilities: o Provide accurate information about customer’s Billing concerns o Provide Basic technical support for t-mobile devices Job Title: CSR/TEHNICAL SUPPORT Nature of Work: provide technical support and basic information Name of the Company: Hinduja Duration: Oct.2011-february 2012 Roles & Responsibilities: o Provide technical solutions for Bravia Television owners.(US acct) o Provide Basic information about the SONY gadgets Job Title: CSR Nature of Work: Registering Company in the website Name of the Company: Acquire staff Duration: May 2011-October 2011 Roles & Responsibilities: o Make outgoing calls all around Australia and convince business owners to register their Company on a specific website. Job Title: CSR Nature of Work: Lifestyle Survey Name of the Company: R.G.I Duration: Oct,2010- April 2011 Roles & Responsibilities: o Make outgoing calls all around UK and conduct Lifestyle Survey . SKILLS - Knowledge on Microsoft office, Power point presentation and Excel. EDUCATIONAL ATTAINMENT: Arellano University - Rizal High School (main- Caniogan Elem. School - PERSONAL INFORMATION Nickname: nikki Age: 26yrs. Old Nationality: Filipino Birthday: March 12,1989 Birthplace: Pasig City Height: 5’5” Religion: Church of Christ Father: Garette llevares Occupation: mechanical engr. Mother: Josephine llevares (deceased) Languages Spoken/Written: Tagalog and English CHARACTER REFERENCES: MARY ANN VIVAR Hinduja team leader- RAFAEL BAUTISTA C3 team leader-