Niño Klarc P. Torres--A Nato St. Nova Tierra Village, Davao City 8000-
Summary
Dedicated Operations Manager and an effective leader at using proven tactics in developing people and cut cost in focusing on efficiency and proficiency. Extensive knowledge of process optimization and unsurpassed work ethics
Career Highlights
Operations Manager – Startup company
Process Improvements – Streamline Documentation and case tracking utilizing the PODIO system.
Integration of different tools – Streamlining proper documentation and work ethics
Strategic Planning – Implementation of new processes with different line of business
System Implementation – focusing on compliance with the help of SIPOC
Piloted Escalation Desk Process – Focuses on decreasing Repeats
Spearheaded Yanked cases tracking – Created VS Owned
R3 and R30 pairing for Escalation Desk
30minute Repeat and 24hr Repeat
Top Nesting team for 3rd and 4th quarter of 2014
Top Team for Attainment August 2015
Top Team 3rd quarter – Uverse blue
Top Team for DTV issued October and November
POC – Nesting and Transition Group
Training and Certification
Behavioral Analysis and Language Style
by Rebecca Boody — Client Lead, Training and Adaption, Mattersight Corp.
ASPP – OMCT (Bird Book Application and Advance BPO Business Process)
by John Fariz Malingco — Training and Quality Manager, VXI Global Inc.
OMCT ( Operations Manager Coaching Tactics)
by Erick Eichelberge — Senior Training Specialist, AT&T
LEAD 1.0 for Supervisor (From Intro to Supervisor up to Agent Development)
Powered by SKILLSOFT
MML ( Monday Morning Leadership)
by Martin Alec Fernando — Skills Development Manager, VXI Global Inc.
LEAP ( Leadership Empowerment Achievement Portal)
by Jeffrey Victorino — Senior Training Specialist, VXI Global Inc.
Succession Plan Program: Performance Management
by Richard Pendon — LEAD Specialist, VXI Global Inc.
7 Habits of Highly Effective People
Education
Bachelor in Nursing | College Level
Experience
Operations Manager – November 2016 – Present
Operations Team Lead – June 2015
Escalation Desk Team Lead – November 2014 - April 2015
Nesting Team Lead – December 2013 – October 2014
Operations Team Lead – April 2012 – November 2013
Subject Matter Expert – December 2011 – March 2012
June 2007 – April 2008 | Search Engine Optimization
HUBPORT | Matina Aplaya Davao City
It is the process of getting traffic from the “free,” “organic,” “editorial” or “natural” search results on search engines.
June 2009 – February 2010 | Technical Support Representative
Sutherland Global Services | JP Laurel Bajada Davao City
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
November 2011 – November 2016 | VXI Global Services
VXI Global Services | Bajada Davao City
Managed a team through coaching and follow through.
November 2016 – November 2017 | Onerent Phillipines
VXI Global Services | Obrero Davao City
Ensures Efficiency and Proficiency
Reference
As per Request