Norbert Yap

A team player with good analysis a strong business vision and values with effective social skills to allow close work with senior management.

Innovative and creative problem solver who is results oriented. Has an aptitude for learning and can maximize resources while processing a sense of urgency.

WORK EXPERIENCES:
Academic Writer / Researcher
oFreelance technical writer for academic papers and research
oProvides assistance in thesis writing, dissertations, course work and other college research work covering academic levels in High School, Bachelor, Masters and PhD.

YGC Writing Solutions Senior Writer
oContractor for bulk and volume writing in various areas of research both academic and professional
oVolume writing for web content, SEO, Editing, and copywriting

Pharmacy / Customer Service Representative
(Dual Skill Pharmacy Services Technical Assistance line & Member Services Support)
oProvides assistance to Pharmacist and technicians in submitting claims for patient's drug benefits.
oTrained to accommodate Customer Services related concerns for patients and members.
oAccepts and completes pharmacy mail orders, billing and general coverage inquiries.
oAnalyzes electronic claims rejections and finding appropriate overrides and resolutions.

Marketing Officer
oEvents Management and logistics.
oPublic Relations to corporate partners and clients
oFormulating and planning for the local store branch promotional projects.
oImplementation of system wide promotional efforts and tracking results