I am a first-class, self-motivated Virtual Assistant with experience in customer supports and Web Design & Management. I am very versatile in the use of softwares and tools in delivering quality Virtual Assistant services. I have worked as a Customer Service Representative for one of the biggest multinational telecommunication companies in Africa, MTN Telecommunications, via ISON BPO International. I have also helped a number of businesses scale their enterprises using state-of-the-art customer supports facilities such as ecommerce. Currently, I have an established website of my own.
With my BSc. in Mathematics and Economics and also MSc. in Mathematics from top universities in Africa, my clients can rest assured of a midas touch on their data. My experience with MTN Telecommunications has helped hone my skills for quality service delivery so much that I was awarded ‘Quality Champion’ for 100% quality customer service delivery in August, 2016. I always desire to meet and exceed my client’s satisfaction.
What makes me stand out among my equals is the consuming passion to finish tasks as and when due. Besides, I can be trusted with confidential information. I am honest, hardworking and punctual. I am skilful at handling sophisticated and modern tools, and I have the ability to multi-task. I work meticulously well with CSP, AVAYA, Siebel and Agility, as customer relationship platforms. I have strong communication skills like empathy, energy and good command of English language, to deal with any kind of customer. SEO and choice of befitting themes and plugins are of paramount importance to me in building responsive websites and online stores for my clients.
Furthermore, I am an expert in:-
· Administrative Duties
· Scheduling Appointment
· Lead Generation
· Data Entry
· Data Scrapping
· Web Research and Data Mining
· Customer Support Services
· Web Design and Management
Above all, I have devoted myself to self-improvement. In recent time, I have attended seminars and webinars on personal development. I have taken courses and read books from well-known authors to better equip myself. I am a trained and tested Digital Marketer, and I currently undergo training to update myself as a Virtual Assistant for maximum contribution.
I work from a very conducive environment to give my client the very best, and I am always interested in making long term professional relationships with my clients to ensure that every project is successful. If you hire me, I can assure you of the best experience ever.