Pamela Cosio

Pamela Cosio

$3.75/hr
Data Entry, Chat Support, Email Handling/Support, MS Word, MS Excel
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Caloocan, Metro Manila, Philippines
Experience:
1 year
About

I'm an experienced call center representative / technical support consultant for 5 years and 5 months in Australia's leading Telecommunications company. I was a Level 2 Technical Support. I basically troubleshoot over the phone primarily for internet connections, email issues, like email configuration. We support MS Outlook and Mac Mail. I'm trained to troubleshoot DSL connectivity, coax cable connection and fibre connection. I'm excellent with multi-tasking. While answering calls from customers/clients we also answer emails from account executives doing a follow up about their client's internet connection problem. As we cater large business customers ie. huge grocery chain in Australia, taxi company's base station, or banks. I also answer chat messages but for internal use only. Messages or queries from other teams/department.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.