I'm an experienced call center representative / technical support consultant for 5 years and 5 months in Australia's leading Telecommunications company. I was a Level 2 Technical Support. I basically troubleshoot over the phone primarily for internet connections, email issues, like email configuration. We support MS Outlook and Mac Mail. I'm trained to troubleshoot DSL connectivity, coax cable connection and fibre connection. I'm excellent with multi-tasking. While answering calls from customers/clients we also answer emails from account executives doing a follow up about their client's internet connection problem. As we cater large business customers ie. huge grocery chain in Australia, taxi company's base station, or banks. I also answer chat messages but for internal use only. Messages or queries from other teams/department.