Paula Kris Fernandez

I've been part of the Business Process Outsourcing and Offshoring industry for almost 10 years specializing in Customer Service, Client Management, Process Management, People Management, Leadership Training etc.

I've been part of numerous elite organizations like Amazon.com, Target, bebe.com, UPS International Inc., Optum, Capital One and etc. as a customer service representative, escalation expert, quality, coach, team manager and account manager.

For offshoring business that I'm currently engaged with, these are Australian based businesses who trusted Filipinos and have part of their services be extended remotely.

With all the experiences and knowledge that I have, I'm confident that I can be a great help to you, your people and your organization.

Hope I can get the chance to work with your team and I'm looking forward to it!