Worked in the BPO industry since 2005. I had been assigned to different lines of business from Customer support, technical support, sales, accounts resolution and retention. Had the opportunity to be part of a diversity of industry from telecommunications, financial and health companies. I had been a supervisor and a manager since 2009. I have worked for site-based companies as well as for virtual companies. I have decided to work once more virtually and invest in my equipment and tools that I need to be able to effectively and efficiently work from my home office since I believe that this is the real embodiment of work and life balance.