Peter Williams

Technical/Customer Support Specialists, Data Entry and Mining Specialist, I.T. Support
Reply rate:
Full-time (40 hrs/wk)
28 years old
Kingston, Kingston, Jamaica
7 years
Peter Robert Williams Experience January 26,2019-Present Helpdesk/Dispatch Technician • Prodigy Systems Ltd. October 1,2018-Present Website Developer • Earth Elements February 8,2016–April 16,2018 Customer and Technical Support Specialist• Customer and Technical Support • SpytecInc May 5, 2014,–January 5, 2016 699 St. Augustine road Green Acres St. Catherine JA Home:- peter-williams-/ Consultant• Customer Support • Sutherland Global Services (BrightHouse Networks) August 19, 2011–April 31, 2014 Technical Engagement Specialist • Technical Support • Accent Marketing Ltd (Asus) July 2009-August 2009 I.T. Support Assistant * I.T. Support * Social Development Commission (National Youth Service one month Summer Employment July 2008-August 2008 Receptionist * Reception * Social Development Commission (National Youth Service one month Summer Employment July 2007-August 2007 Data Entry Clerk * Data Entry and Mining * Social Development Commission (National Youth Service one month Summer Employment SpytecInc:- Technical and Customer Support via chat, phone and email *Billing queries *Product and Services queries *Device troubleshooting *Sales *Amazon Marketplace feedback replies *Ebay Marketplace message support Sutherland Global Services:- Consultant for BrightHouse Networks via Chat and email Support *Billing queries *Sales *Appointment Setting *Service Queries Accent Marketing Ltd.:- Technical Support for Asus via phone and chat *notebook, desktop and tablet troubleshooting *RMA Queries *Product queries Social Development Commission:- *Receptionist, *Filing *Coordinating and packing goods for distribution for inner communities *Data Entry, mining and research *I.T. Support Assistant, system Maintenance, computer setup Education Web Development: Basic Html Stony Hill H.E.A.R.T. Academy Cisco I.T. Essentials: PC Hardware and Software (Cisco Course Certification)            Define Information Technology (IT) and describe the components of a personal computer. Describe how to protect self, equipment and the environment from accidents, damage and contamination. Perform a step-by-step assembly of a desktop computer, and install and navigate an operating system. Explain and perform preventive maintenance. Explain the steps of the troubleshooting process and perform basic troubleshooting. Install and navigate an operating system. Upgrade or replace components of a laptop, printer, or scanner based on computer needs. Configure computers to attach to an existing network. Implement basic physical and software security principles. Apply good communication skills and professional behavior while working with customers. Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking and security. Cisco CCNA Discovery: Networking for Home and Small Businesses (Cisco Course Certification)        Set up a personal computer system, including the operating system, interface cards and peripheral devices Plan and install a small business network and connect it to the internet Verify and troubleshoot network and internet connectivity Share resources such as files and printers among multiple computers. Recognize and mitigate security threats to a home network Configure and certify common internet applications Configure basic IP services through a GUI Calabar High School, Kingston Jamaica -) High School Diploma Dunoon Technical High School, Kingston Jamaica -) High School Diploma Caribbean Examination Council(CXC) Subject Grades Mathematics 2 English Language 2 Social Studies 2 Integrated Science 2 Principles of Business 3 Leadership Former Vice President of Key Club and trained in conflict resolution and peer mediation. I possess the ability to influence and motivate individuals in my space to strive to be better than they were yesterday. Leadership is important not only to lead others in the right direction but to also build yourself and other while getting there. I rather be someone of substance rather than someone of success. References [Available upon request.]
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