Peter Robert Williams
Helpdesk/Dispatch Technician • Prodigy Systems Ltd.
Website Developer • Earth Elements
February 8,2016–April 16,2018
Customer and Technical Support Specialist• Customer and Technical
Support • SpytecInc
May 5, 2014,–January 5, 2016
699 St. Augustine road
Green Acres St. Catherine JA
Consultant• Customer Support • Sutherland Global Services (BrightHouse
August 19, 2011–April 31, 2014
Technical Engagement Specialist • Technical Support • Accent Marketing
July 2009-August 2009
I.T. Support Assistant * I.T. Support * Social Development Commission
(National Youth Service one month Summer Employment
July 2008-August 2008
Receptionist * Reception * Social Development Commission (National
Youth Service one month Summer Employment
July 2007-August 2007
Data Entry Clerk * Data Entry and Mining * Social Development
Commission (National Youth Service one month Summer Employment
SpytecInc:- Technical and Customer Support via chat, phone and email
*Product and Services queries
*Amazon Marketplace feedback replies
*Ebay Marketplace message support
Sutherland Global Services:- Consultant for BrightHouse Networks via
Chat and email Support
Accent Marketing Ltd.:- Technical Support for Asus via phone and chat
*notebook, desktop and tablet troubleshooting
Social Development Commission:- *Receptionist,
*Coordinating and packing goods
for distribution for inner
*Data Entry, mining and research
*I.T. Support Assistant, system
Maintenance, computer setup
Web Development: Basic Html
Stony Hill H.E.A.R.T. Academy
Cisco I.T. Essentials: PC Hardware and Software (Cisco Course
Define Information Technology (IT) and describe the
components of a personal computer.
Describe how to protect self, equipment and the
environment from accidents, damage and contamination.
Perform a step-by-step assembly of a desktop computer,
and install and navigate an operating system.
Explain and perform preventive maintenance.
Explain the steps of the troubleshooting process and
perform basic troubleshooting.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or
scanner based on computer needs.
Configure computers to attach to an existing network.
Implement basic physical and software security principles.
Apply good communication skills and professional
behavior while working with customers.
Assess customer needs, analyze possible configurations,
and provide solutions or recommendations for hardware,
operating systems, networking and security.
Cisco CCNA Discovery: Networking for Home and Small Businesses
(Cisco Course Certification)
Set up a personal computer system, including the
operating system, interface cards and peripheral devices
Plan and install a small business network and connect it to
Verify and troubleshoot network and internet connectivity
Share resources such as files and printers among multiple
Recognize and mitigate security threats to a home network
Configure and certify common internet applications
Configure basic IP services through a GUI
Calabar High School, Kingston Jamaica -)
High School Diploma
Dunoon Technical High School, Kingston Jamaica -)
High School Diploma
Caribbean Examination Council(CXC)
Principles of Business
Former Vice President of Key Club and trained in conflict resolution and
peer mediation. I possess the ability to influence and motivate individuals
in my space to strive to be better than they were yesterday. Leadership is
important not only to lead others in the right direction but to also build
yourself and other while getting there. I rather be someone of substance
rather than someone of success.
[Available upon request.]