Petra Ryser Belopotocka

Gathering useful information, help address issues, understand unhappy customers or community members,

and appreciate the satisfied ones, are all experiences I have through social media and in more one-to-one environments as well.

I love interacting with people, this is also the environment that I feel the most comfortable in. Leading communities myself taught me to appreciate feedback from them.

Successfully applying feedback is the key competence of any community manager - it is after all what makes the

difference. I believe this gives me an advantage when gathering, sorting and delegating the necessary information from reviews, forums, messages, tweets, or any social media interaction I get the opportunity to be part of.

I have been part of charity projects all over the world, either coordinating them or assisting with the coordination. I learned how to be better at understanding that every culture has its own way of expressing themselves, I

learned how to be better at understanding these cultural differences and how much difference even one kind word can make.

I want to show the community and the customers that they are valued, and that it is another involved community member answering them. I want to be one of them - using my empathy, creativity and a sense of humor.

I hope to understand the niche of the brand I am working for to keep the brand’s personality in my responses. I want to be proactive about engaging with the community and encourage even the shy members to participate in conversations.

I am currently enrolled in Bachelor's Degree inBusiness Administration and I know this experience will help me grow and leverage the knowledge I am obtaining.

I want to tackle all the new challenges and make this one of a kind experience for community  - while getting a valuable opportunity and experience myself.