WORKING EXPERIENCE
Freelancing (Virtual/Remotely) December 2018 – Present
Data entry, typing tasks, transcribing, and administrative work as required
Follow instructions to get the job done
Voyage Media April 2018 – November 2018
Administrative Assistant – Work from home (Virtual/Remote)
Background: Entertainment & Media Industry
Handle backend operations for the company
Email communication with clients on daily basis using Gmail
Payment tracking with Infusionsoft and Google sheets
Documenting client information into Google sheets/docs
Issue invoices to clients on weekly basis
Create and manage projects for clients/producers on Basecamp2
Handle all the administrative work (data entry, setting up new clients profiles, managing calendar/appointments using appointmentcore and google calendar, onboarding new producers/writers by creating their profile on company website and creating a new appointment calendar in order to have clients schedule calls)
Keeping all internal sheets up to date (payment tracking, new projects, status of projects that are in progress)
Preparing contracts and having them signed electronically through RightSignature
Matching contract terms with the proposals sent via Proposify
Filing contracts and other client documents in Google drive, Highrise, and Dropbox
Some experience with Marketing and Accounting
Freelancing (Virtual/Remotely) September 2016 – April 2018
Data entry, typing tasks, transcribing, and administrative work as required
Follow instructions to get the job done
Aircraft Service International GroupApril 2015 – September 2016
Passenger Service Agent at Air India Airlines
Background: Air India at O’Hare International Airport
Checked in passengers, verified ticket and designate seat assignments
Verified documentation for international travel
Handled baggage tagging, bagging claim reports, issued boarding passes
Provided information to passengers with any inquiries
Boarded passengers to the flight and matched manifest to on-board count
Flight controll admin duties such as handling all the paperwork for arrival and departure
Processed excess baggage charges, issued last minute tickets
Handled rebooking issues in case of delayed or cancelled flight
Handled Area of sales paperwork for the departed flight
Entered data of the incoming/outgoing flight for airline records
Soho WorkStation Limited (Hong Kong)April 2013 – March 2014
Guest Services Representative
Background: Business Center
Attended phone calls, helped clients with inquiries, and scheduled client meetings
Issued invoices for monthly rentals and assisted in handling company accounts
Email communication with clients on daily basis using Gmail
Assisted the accountant with executing quarterly and annual compliance reports for the company
Performed data entry, handled data processing and clerical duties
Provided secretarial services by being the central point of contact for company
Scan Asia International Enterprises (Hong Kong)March 2008 - December 2010
Administrative Secretary
Background: Clothing and Textile Manufacturing
Reported directly to the CEO and handled customer orders on daily basis
Selected and worked with best suppliers that met customer requirements and delivered products in a timely manner
Created invoices, packing lists, contracts and forwarded to customers/suppliers
Updated company’s database, handled filing and processed daily incoming/outgoing mail
Handled customer accounts, petty cash, monthly financial statements and yearly accounts
Managed the shipping and receiving department
Communicated with clients via email using Gmail on daily basis
Handled all other data entry and clerical duties
EDUCATION
Cosumnes River Community College (Sacramento, CA)January 2011 to January 2013
General Education – 2 year college credit
University of Hong KongSeptember 2007 to August 2009
Legal Studies - Diploma
SKILLS
Microsoft Office Suite literate, SITA system for airlines, Google docs/sheets, Gmail, Dropbox, and Quickbooks literate
Proficient with CRM tools (Wordpress, Basecamp, Infusionsoft, Highrise, appointmentcore, RightSignature, Proposify, Globafy, some Salesforce knowledge)
Typing speed of 70 WPM with 10 key by touch (11,500 keystrokes per hour with 99% accuracy)
Fluent in English, Punjabi, Hindi, and Cantonese Languages
Experienced in Virtual/Remote work environment with understanding of priorities
Strong communication, organizational, analytical, and team skills, quick learner, reliable, and detail-oriented
