Placido Viente

My background includes serving as a technical support associate within both call-center and I.T. Outsourcing environments. Most recently, I worked as an IT Helpdesk Analyst for Atos, where my responsibilities included assisting and helping users as their IT consultant/support. We support all computer software issues and CRM database applications of the client and a little bit of hardware troubleshooting over the phone or through chat.
Previously, I worked within three high-volume customer-support call centers for a third party technical support, software company and for a major cable service provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as service interruptions or cutoffs, repair technician delays/no-shows, equipment malfunctions, Windows OS and software configuration/troubleshooting and installation). I was also a Subject Matter Expert previously where I do floor support, agent coaching, managing the queue and handling a team.
I also bring to the table strong computer proficiency in MS office, Windows OS troubleshooting and configuration, software installation and data entry.