Prerna Shukla

Prerna Shukla

$12/hr
Technical Virtual Assistant ,Customer support, Shopify Expert ,Project Management
Reply rate:
47.37%
Availability:
Full-time (40 hrs/wk)
Location:
Kolkata, West Bengal, India
Experience:
6 years
Country: India Skype live: je.taime1307 E-mail:- Prerna Shukla Intro I am a 27-year-old tech savvy girl currently living in India. I am a software Engineer and Freelance web/Graphic designer/Virtual Assistant by hobby with 6 years of Experience.I am looking for remote work so I can get more opportunity and get to work on what I love. I am detail oriented, problem solver and quick learner by nature. I am an organized, driven, and energetic professional with a passion for assisting and helping others succeed. I can provide assistance with a variety of tasks. My objective is to make your work life more productive and less stressed. I will provide the assistance to reach your Business goals and most importantly to become your trusted assistant who frees you up to do what you do best. Skills    Tools/Apps – G-Suite , Salesforce , MS Office Suite , Trello ,JIRA ,Jenkins, Asana , GitHub ,Mail chimp, Refersion, Slack, Airtable, Figma, Canva, Amazon, Shopify, BlogSpot Environment / Web Development - AWS, Jenkins, Mainframes, Shopify, WordPress Amazon & eBay Setup Language – HTML,CSS, Excel VBA, Shopify Liquid, Linux Basics, C# Things I love to do –               E – Commerce Website development and Brand Management which includes enhancing website, Adding new Products, Order fulfilment ,Installing complementing apps, Banner and Graphics creation Brand and Product management ,Amazon, EBay & other popular stores Email Marketing and Facebook Posts Google Analytics Stats Customer support Hiring new talent Project Management Basic Wireframe creation Excel Reporting and Automation Technical Consultation on useful apps/software customized to Business need and growth plan Managing Business Infrastructure and storage on cloud Promotional Video creation for Facebook, YouTube, Instagram Fixing Website Issues Blog Posts creation, WordPress blog Management. -1- Professional Experience Summary Freelancing Experience – Mensio Technologies (Canada) –          Worked as Project Manager plus Technical Virtual Assistant to CEO Managed hiring, onboarding, task assignment and monitoring Marketing Assistant, Email Management Monthly billing consolidation Research and calendar scheduling Creating low-res wireframes using Figma Testing new features for the software Creating and managing tickets in Jira Multiple software project oversight and management CoastalCXOServices.Com (USA)–     Worked as Technical Virtual Assistant plus Shopify website Developer Marketing Assistant, Email Management Monthly billing consolidation Consultation on new Apps & Software selection KissFreely.Com –  Worked as Technical Virtual Assistant plus Shopify website Developer.  Marketing Assistant, Graphic Designer for Facebook ads, Google Analytics reporting  Managed Product sales on ebay.com, Amazon.com, Rangeme.com  SEO Audit and fixes  Giveaway tracking Mrsmedicalfoods.com –  Website development and Product updates  Lead Funnel generation by landing page creation. Sample Mrsmedicalfoods.com/pages/theramine Shop.allergysuperheroes.com      Website creation Graphics Design, Logo update Website updates and fixes Google Analytics, WordPress Blog setup SEO Audit -2- Full Time IT Experience Company: Cognizant Technology Solutions Project: SunTrust Bank, US Role: Technical Lead (Associate) Project Description: SunTrust Banks is a commercial banking institution in the U.S, which provides a broad range of financial services to consumers and corporate clients. It is ninth largest bank in the USA. ~1,500 branches nationwide. The bank's primary businesses include deposits, lending, credit cards, as well as trust and investment services. Responsibilities:          Project management and onboarding. Involved in Environment Build & Release Management of Major and Minor releases for Apps. Responsible for taking care of day-to-day build and release activities including build issues, deployment issues for multiple releases like maintenance, enhancement and bug fixes, emergency. Performing tests such as functional, regression, integration, platform, performance testing to confirm the stability of the application. Recommending Client and IT management appropriate technological alternatives. Defect tracking management using ALM. Code Sync and Migration between various regions. Perform Loads and unloads of DB2 Tables. Tracking Code Changes and projects participation using RMS. AWS Experience:         Worked on Amazon Web Services (EC2, ELB, VPC, S3, Cloud Front, IAM, AMI, Route 53, and Cloud Watch) Configuring and managing AWS Virtual Private Cloud, along with subnets, route tables and internet gateway. Have experience on version controls tools and repositories like S3, and CodeCommit. Managed and monitored various EC2 instances, creating AMI, managing EBS volumes, ELB, configuring Security Groups and Elastic IPs etc. Experience with AWS S3 services creating buckets, configuring buckets with permissions and logging. Created alarms and trigger points in Cloud Watch based on thresholds and monitored logs via metric filters. Configuring Elastic Load Balancers to ensure traffic even traffic distribution across available EC2 instances. Adding, removing users and roles using IAM (Identity and Access Management) Awards and Accomplishments   Completed AWS Certified Solutions Architect – Associate External Exam with overall score of 91% Praised by Client and Unit head for delivering multiple automation to improve existing process. -3-       Team Won “Best Service Delivery Award” in CIS unit for consecutive quarters. Awarded “New best Comer” in 2015 and “Above and beyond” in March 2016 & June 2017 at Cognizant. Awarded with 2013 “Rising Star” award at Infosys in BFS Unit. Reduced the I/O operations by 41% in the daily batch program by suggested code changes. Praised for 100% SLA adherence in Delivery and Support. National Level Martial Arts Player -4-
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