Rabiatul Amalina Hamzah (Lynn)
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*Nilai, Negeri Sembilan
*Immediate Start
CAREER OBJECTIVE
To secure a position in related experience and knowledge with company that emphasis on giving
more job exposure and support individual growth. Passionate and goal getter who be able to carry
task in minimal supervision.
KEY EXPERTISE
Stakeholder Management: Approx. 4 years – Managed diverse stakeholders of various functions, geographical
region and job groups & level.
Relationship Management: Approx. 3 years - Managing multiple regional vendors, region centralised business
functions.
Global Customer Service: Approx. 3 years – Customer solution and maintaining customer satisfaction, managing
people affecting by new change, implementation and system.
Project Management: Approx. 3 years - Vendor service order system implementation, Visa & migration, policy
standardisation exercise.
Communication: Managing expectations of the people affected by change or new implementation by establish
communication comprehensive plan - including channel/method, cost, responsibility, population, objective and
outcome using physical and digital tools
Operations: Experience in the operations of diverse business functions in HR, Sales support, advertising &
Marketing.
Training and Education: Involving in analysing and develop the information to train the population affected by
the change, product or new implementation. Create and update information bank for easy access to information
moving forward.
ACHIEVEMENTS
Managing global clients from 30 different countries of the Multinational Company including coordination of
product training for clients in telecommunication industry at all levels.
Successfully increase training market for Africa, Middle East and Eurasia.
Push the statistic tracking of training satisfaction to average score 4.82 out of 5.
Rewarded for best Employees of the month for “Mission Impossible” task and efficiency working management.
Receiving appreciation/ recommendation letter from Safaricom Kenya Company for handling EPC training.
Managing and facilitate project training from Minister of Education Malaysia (MOE) for local universities.
PROFESSIONAL EXPERIENCE
Qualification Hub Australia – Leading up-skilling, Recognition of Prior learning and Education specialists in
Australia.
Educational Consultant
November 2016 – June 2017
Engaged in creating, producing, and publishing and delivering quality education and learning solutions
across Australia in a way that ensures local learning achievement
Key responsibilities:
Deliver positive impact on individual career development and educational to uplift or change their path.
Develop and implement targeted marketing strategies within the local Victorian Australia communities and
Asian pacific.
Consult and processing end to end result of visa and migration process.
Coach, advice and mentor prospective students on specific course provided in particular university.
Maximize opportunities for increasing local lead generation by Australia skilled demand.
Providing report for monthly targets to ensure achieving personal sales and profit goals
Build and maintain relationships with potential and existing customers
Directly liaise with multiple stakeholders from various universities to expand and promote market education
Carry out sales and marketing activities through digital and physical campaign such as road shows, education
fairs, presentation and direct mailing.
Huawei Technologies –Multinational networking and telecommunications equipment and Services Company.
Client Management Cum Training Coordinator
November 2013 – November 2016
Key contact to overseas customers of managerial level from 30 different countries during training program in
Huawei Malaysia. Includes Plan, organize, facilitate, and review the training requirements includes
implement of training plans, scheduling and training delivery across the global client.
Key responsibilities:
Pushing 40% of training request for past 3 years.
Successfully penetrated African telecommunication to Malaysia training market.
Build a customer relationship and managing daily customer’s training requirement and problem solving on
negotiation and influencing to ensure customer satisfaction.
Preparing for pre – training procedure, plan and execute action and post- training procedure.
Liaise with Huawei representative from different regions and Subject matter expert (SME) to develop
instructional design and course analysis.
Designing strategic planning on training solution
Analyze trainees competency and training need analysis (TNA)
Coordinate customer’s accommodation, facilities, and training venues and support any additional
requirement from customers.
Handling training solution, customer service and related complaint to maintain customers’ satisfaction.
Manage training budget and coordinate off – site training activities.
Preparing monthly training report, financial report and accommodation settlement.
Manages training materials stipulated by internal regulations.
Researches training and accommodation suppliers as needed including details, cost comparison, financial
analysis and timelines.
Improvise the training method and delivery
Managing and facilitate project training from Minister of Education (MOE) for local universities.
TwitterJaya Sdn. Bhd – Leading digital media marketing agency
Digital Media Executive
(June - November 2013)
Delivering digital marketing concepts, campaigns, content for its clients via Google, Facebook, Twitter, Instagram,
Foursquare, YouTube, Waze and WeTransfer, creating impactful content resulting in viral engagement digitally.
Key responsibilities:
Responsible for hands on interaction within social media presences.
Use of a toolkit to measure and monitor social activity- find out what works, tweak and improve
communications, tactics, campaigns to uplift clients traffic sources on social media.
Manage and retain exceptional service and support to extensive existing clients. Ensure clients relationship.
Conducting market research and competitive analysis to identifies market requirement for current and
future plans.
Keep up to date with market trends and new developments utilizing information for new business
development.
Ensure smooth implementation and management of business plans and marketing strategies
Arena Viana – Leading event management, advertising, and communications agency
Events Planner, (December 2009 – December 2010)
In charge on preparation, event and post event activities. Plan and co-ordinate all aspects of the events include logistics
and promotion such as:
Key responsibilities:
Planning and coordination event and exhibition to maximize the visibility of the client’s product and manage its
appearance accordingly through various approach and activities.
Identifying suitable venues, accommodation, catering facilities and other materials.
Handling crowd and participants.
Dealing closely with the clients and vendors to maintain the relationship and manage negotiation.
Oversee during the implementation of event to ensure meets branding appearance and sales marketing
objective.
Checks for success level at conclusion.
Maintains current information in corporate databases for business contacts, consumer databases, performers,
artists, sponsors and vendor lists.
TECHNOLOGY
Software: MS Office (Word, Access, Excel, PowerPoint). Photoshop, Illustrator, Indesign, After Effect,
Flash, and Dreamweaver.
Proficiency: Fluency in English, Malay and Indonesia. Basic in German.
EDUCATION
2010 - 2013 University Technology Mara Shah Alam
Bachelor of Communication (Instructional Communication and Training) (Hons.), Communication
First class Honors
References on Request - Available for Relocation