Rabiatul Lynn Amalina

Rabiatul Lynn Amalina

$6/hr
Educational Consultant, customer solution, social media specialist and event management
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
34 years old
Location:
Nilai, Negeri Sembilan, Malaysia
Experience:
4 years
Rabiatul Amalina Hamzah (Lynn) *- *- *Nilai, Negeri Sembilan *Immediate Start CAREER OBJECTIVE To secure a position in related experience and knowledge with company that emphasis on giving more job exposure and support individual growth. Passionate and goal getter who be able to carry task in minimal supervision. KEY EXPERTISE Stakeholder Management: Approx. 4 years – Managed diverse stakeholders of various functions, geographical region and job groups & level. Relationship Management: Approx. 3 years - Managing multiple regional vendors, region centralised business functions. Global Customer Service: Approx. 3 years – Customer solution and maintaining customer satisfaction, managing people affecting by new change, implementation and system. Project Management: Approx. 3 years - Vendor service order system implementation, Visa & migration, policy standardisation exercise. Communication: Managing expectations of the people affected by change or new implementation by establish communication comprehensive plan - including channel/method, cost, responsibility, population, objective and outcome using physical and digital tools Operations: Experience in the operations of diverse business functions in HR, Sales support, advertising & Marketing. Training and Education: Involving in analysing and develop the information to train the population affected by the change, product or new implementation. Create and update information bank for easy access to information moving forward. ACHIEVEMENTS       Managing global clients from 30 different countries of the Multinational Company including coordination of product training for clients in telecommunication industry at all levels. Successfully increase training market for Africa, Middle East and Eurasia. Push the statistic tracking of training satisfaction to average score 4.82 out of 5. Rewarded for best Employees of the month for “Mission Impossible” task and efficiency working management. Receiving appreciation/ recommendation letter from Safaricom Kenya Company for handling EPC training. Managing and facilitate project training from Minister of Education Malaysia (MOE) for local universities. PROFESSIONAL EXPERIENCE Qualification Hub Australia – Leading up-skilling, Recognition of Prior learning and Education specialists in Australia. Educational Consultant November 2016 – June 2017  Engaged in creating, producing, and publishing and delivering quality education and learning solutions across Australia in a way that ensures local learning achievement Key responsibilities:  Deliver positive impact on individual career development and educational to uplift or change their path.  Develop and implement targeted marketing strategies within the local Victorian Australia communities and Asian pacific.  Consult and processing end to end result of visa and migration process.  Coach, advice and mentor prospective students on specific course provided in particular university.  Maximize opportunities for increasing local lead generation by Australia skilled demand.  Providing report for monthly targets to ensure achieving personal sales and profit goals  Build and maintain relationships with potential and existing customers  Directly liaise with multiple stakeholders from various universities to expand and promote market education  Carry out sales and marketing activities through digital and physical campaign such as road shows, education fairs, presentation and direct mailing. Huawei Technologies –Multinational networking and telecommunications equipment and Services Company. Client Management Cum Training Coordinator November 2013 – November 2016  Key contact to overseas customers of managerial level from 30 different countries during training program in Huawei Malaysia. Includes Plan, organize, facilitate, and review the training requirements includes implement of training plans, scheduling and training delivery across the global client. Key responsibilities:  Pushing 40% of training request for past 3 years.  Successfully penetrated African telecommunication to Malaysia training market.  Build a customer relationship and managing daily customer’s training requirement and problem solving on negotiation and influencing to ensure customer satisfaction.  Preparing for pre – training procedure, plan and execute action and post- training procedure.  Liaise with Huawei representative from different regions and Subject matter expert (SME) to develop instructional design and course analysis.  Designing strategic planning on training solution  Analyze trainees competency and training need analysis (TNA)  Coordinate customer’s accommodation, facilities, and training venues and support any additional requirement from customers.  Handling training solution, customer service and related complaint to maintain customers’ satisfaction.  Manage training budget and coordinate off – site training activities.  Preparing monthly training report, financial report and accommodation settlement.  Manages training materials stipulated by internal regulations.  Researches training and accommodation suppliers as needed including details, cost comparison, financial analysis and timelines.  Improvise the training method and delivery  Managing and facilitate project training from Minister of Education (MOE) for local universities. TwitterJaya Sdn. Bhd – Leading digital media marketing agency Digital Media Executive (June - November 2013) Delivering digital marketing concepts, campaigns, content for its clients via Google, Facebook, Twitter, Instagram, Foursquare, YouTube, Waze and WeTransfer, creating impactful content resulting in viral engagement digitally. Key responsibilities:  Responsible for hands on interaction within social media presences.  Use of a toolkit to measure and monitor social activity- find out what works, tweak and improve communications, tactics, campaigns to uplift clients traffic sources on social media.  Manage and retain exceptional service and support to extensive existing clients. Ensure clients relationship.  Conducting market research and competitive analysis to identifies market requirement for current and future plans.  Keep up to date with market trends and new developments utilizing information for new business development.  Ensure smooth implementation and management of business plans and marketing strategies Arena Viana – Leading event management, advertising, and communications agency Events Planner, (December 2009 – December 2010) In charge on preparation, event and post event activities. Plan and co-ordinate all aspects of the events include logistics and promotion such as: Key responsibilities:  Planning and coordination event and exhibition to maximize the visibility of the client’s product and manage its appearance accordingly through various approach and activities.  Identifying suitable venues, accommodation, catering facilities and other materials.  Handling crowd and participants.  Dealing closely with the clients and vendors to maintain the relationship and manage negotiation.  Oversee during the implementation of event to ensure meets branding appearance and sales marketing objective.  Checks for success level at conclusion.  Maintains current information in corporate databases for business contacts, consumer databases, performers, artists, sponsors and vendor lists. TECHNOLOGY   Software: MS Office (Word, Access, Excel, PowerPoint). Photoshop, Illustrator, Indesign, After Effect, Flash, and Dreamweaver. Proficiency: Fluency in English, Malay and Indonesia. Basic in German. EDUCATION 2010 - 2013 University Technology Mara Shah Alam Bachelor of Communication (Instructional Communication and Training) (Hons.), Communication First class Honors References on Request - Available for Relocation
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