Rachelle Joy O. Lorenzo

RACHELLE JOY LORENZO SOCIAL MEDIA MANAGER & GENERAL VA SOCIAL MEDIA MANAGEMENT & MKTG. SKILLS SOCIAL MEDIA MANAGER Organizes all social media posts Scheduling Social Media Contents Social Media Audit and Assessment Engagements Create Graphic Templates for Social Media Content Business Branding ABOUT ME Hello, I'm a well trained social media manager with more than a year of experience as a Digital Marketer and General Virtual Assistant. I am a selfstarter and fast learner individual who's seeking for WORK EXPERIENCE VIRTUAL ASSISTANT(December 2020-Present) Implementing digital marketing related tasks and projects (Building marketing funnels, integrations between systems, troubleshooting any technical issues) Scheduling social media content (Facebook Posts, Instagram, etc) Crafting or designing digital collateral (Images for social, PDF downloadables, worksheets, imagery for online courses, etc) Testing and scheduling email marketing campaigns Optimising Web and Landing Pages Managing online booking calendars & scheduling meetings External communications (email inboxing, through social media groups and pages, intercom) on behalf of your client to their community, own clients, stakeholders etc. Data entry and file management CRM database management Lead Generation greater career opportunity. CONTACT-/--Davao City, Philippines SKILLS AND ABILITIES Knowledge in Clickfunnels, Wordpress, Scheduling Apps, Mailchimp, Canva, and Automations Research Photo and Video Editing Website Design WORK EXPERIENCE HUMAN RESOURCE PH GLOBAL JET EXPRESS INC. (January 2019 – August 2020) Offers counseling services to employees, participates in the recruitment process and conducts exit interviews. Participating in recruitment and firing processes. Communicating policies pertaining to Human Resources, compensation and benefits. Collecting and analyzing employee data. Adhering to regulatory standards. Managing employee complaints. Demonstrated knowledge of employment law. Monitors employees Appraisals/Evaluations Coordinates with Legal team CUSTOMER SERVICE VXI GLOBAL HOLDINGS(September 2015 -August 2018) WUSHU ACCOUNT (2 years) Receives customer calls and assist money transfer concerns Process Money transfer over the phone for both cash and credit card transactions Modify money transfer details if needed/as per customer request Cancels MT as per request by customers Transfer calls to tier 2 if needed UBER DRIVE (1 year) Receives customer calls and assist concerns such as ; log in issues, profile issues, vehicle issues, instant pay issues, rewards and incentives, trips issues. Escalate matters to off the phone team if needed "Continuous learning is the minimum requirement for success in any field" BRIAN TRACY