- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 42 years old
- Location:
- Trivandrum, Kerala, India
- Experience:
- 8 years
Curriculum Vitae
To seek a challenging assignment and responsibility, with an
opportunity for growth and career advancement as successful
achievements, and to work in a dynamic environment in
challenging positions of greater responsibility to expand my skill
set, while contributing the organization's goals as well as my own
professional pursuits.
SUMMARY
Rajesh. G.K
Experienced Quality Analyst/Medical transcriptionist, Wordpress
Expert seeking to benefit from an IT Department with complex
technical knowledge and strong leadership skills.
PROFESSIONAL EXPERIENCE
Date of Birth: May 15, 1981
Permanent Address:
Gayathri Nilayam,
Chittattumukku,
Kaniyapuram,
Trivandrum,
India, 695301
Phone: --Languages:
English
Hindi
Malayalam
September 2012 - today
Freelancer for Medical Transcription, Wordpress installation,
(server configuration, customizing themes and plugins, finding
and fixing vulnerabilities) Web Site Development
using Wordpress, Web Hosting.
September 2005 - June 2012
Quality Analyst - Medical Transcription
URL: us.m2comsys.com
M2comsys.com, Trivandrum, Kerala
M2ComSys
provides
expertise
in
technology
with
round-the-clock, hands-on service to clients. M2ComSys promise
timely delivery on every assignment and have been on the
forefront of monitoring current trends and nurturing a team of
experts who offer insightful advice in helping our customers.
Supports team operations by monitoring the quality of work using
client quality analysis and monitoring phone calls. Assists in
database changes. Completes quality audits and analyzes results
for future needs.
RESPONSIBILITIES (Quality Analyst)
● Provides support to clients and team members via direct chat
and/or email communications.
● Research and analysis of partners/clients concerns, identify
possible issues and addressing the same in the allotted time slot.
● Proactively verify the information provided by the partners
and make the required checks to ensure quality and best end-user
experience.
● Training and development of new team members and
assistance in reporting process.
● Peer quality review for overall improved team productivity.
● Worked as a core team member responsible for client
interaction and timely completion of the process, which included
feed validation and QA for clients across United States.
● Optimizing existing processes, and provide feedback on tools
and processes used.
● Proficient in offshore-onshore coordination with different
client teams.
● Audited documents for Illinois Bone and Joint Institute,
Southwest Medical Associates, Cogent Healthcare, etc.
EDUCATION
● Certificate of Proficiency in Medical Transcription
[August 2005]
● Certificate in Hardware Engineering [May 2002 - May 2003]
● Microsoft Office 2000 [June 2002 - November 2002]
● Certificate in Black & White Photography / Computer
Colour Printing Course [January 1998 - April 1998]
● Secondary School Leaving Certificate - 1997
SKILLS
● Good Communication Skills
● Web designing.
● Expert in Wordpress, Joomla, and other CMS.
● Expert in Microsoft Office with a typing speed over 80 words
per minute.
● Diploma in Computer Hardware
