Regie B. Alovera

Regie B. Alovera

$5/hr
Technical Support Specialist and Trainer
Reply rate:
20.0%
Availability:
Hourly ($/hour)
Age:
43 years old
Location:
Cebu, Cebu, Philippines
Experience:
14 years
About

I am a License Engineer by profession. I have 14 plus years of solid experience in the BPO Industry.

I have a very strong background in Technical support for Dell Computers. Handling high influx of Inbound/outbound calls, chat and email support. I specialize in troubleshooting hardware and software/ operating system.

Having said that,  I have good communications skills both Oral and written. I have developed good analytical skills and thus allowing me to design training materials that would benefit Training Department and Operations.

I also have good management skills and can provide coaching and action plans to drive performance. I make sure that quality service is given to all stakeholders by doing random quality audits. Making me proficient in MS OFFICE applications. I also train agents on how to pitch and close a sale.

Languages
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