BERNABE, RELAINA BEA M.
#07 Amistad Road, Camp 7, Baguio City
CP.No-
E-Mail:-
OBJECTIVE:
To obtain a full time position that offers a professional working environment, I would welcome a rewarding and challenging career that not only involves my current skills, but hopefully help me acquire new ones.
Education:
University of Baguio(AB Mass communication, Major in Broadcasting),Assumption Rd. Baguio City -)
Pines City National High School (Main) Palma St., Baguio City-)
Josefa Carino Elementary School, Carino St., Baguio City-)
Leadership Skills:
SME (Subject Matter Expert)
Special skills and interest:
Computer literate
Excellent communication skills
Able to assume leadership role and responsibility
able to work independently
Physically fit and mentally fit
Has initiative to learn and is always goal driven
Can handle multitasking jobs and can work under pressure
Can work under minimal supervision
Knowledgeable on MS Office applications and ICT
Knowledgeable with retailer support/ SMB
Excellent customer service skills
Basic troubleshooting
Thinking outside the box
Floor support
Excellent in setting appointment (Lead Campaign)
Admin task
Work Experience:
I. Appointment Setter / Engagement Specialist / Trainer and Coach for B2B (RnT Consultant)
Virtual Assistant - Homebased
JOB DESCRIPTION:
Lead Generation
Getting prospect turning to valid Lead (Business to Business and Homeowners)
Conducting trainings about business to business appointment setters.
Admin Task (Skip Tracing) Looking for valid leads.
II. General Virtual Assistant / Sales and Marketing / OTJ Project Manager (Rainmaker Marketing LLC)
Virtual Assistant - Homebased
JOB DESCRIPTION:
General Real Estate *Realeflow
Skip Tracing
Called Calling
Sending email invitation for webinars.
III. Senior Customer Support Advisor/Subject Matter Expert (eBay United Kingdom) Convergys Baguio, Ayala Technohub, Ordonio Drive Camp John Hay Baguio City Philippines (February 2015- October 2018)
JOB DESCRIPTION:
Tier 2 account
Primarily assist online members and support online buyers and sellers
Walkthrough members on the website and provide excellent customer experience.
Files formal requests and disputes as necessary.
Provide advice and how to’s
Supporting teammates with their queries and ensure every teammate are calibrated with the process and procedure.
Making necessary decisions on cases filed.
Taking supervisory/escalated calls
Handling transition team,- assistant to team leaders to properly support new teammates to ensure they will be equipped with the proper knowledge about the process and policies prior to endorsing to production.
Admin tasks and reports
IV. Appointment Setter (Bankers Life Insurance Company) NTUi
Loakan Road, Baguio Economic Zone, PEZA Baguio City Philippines (October 2013 - February 2015)
JOB DESCRIPTION:
Outbound calls using softphones (Xlite and Eyebeam)
Asking the job seekers if they are interested to attend a career briefing