Renae Williams
93 Strathmore Drive
Strathmore Gardens
Spanish Town
St. Catherine, Jamaica-Skype ID: renae.kat.williams
Objective
To make an extraordinary contribution globally, whilst growing.
Certification
Bsc. in Computing with Major in Computer Science
International Certification in Customer Service
VTI CCNA Certifications & CCENT
Knowledge & Skills & Technology
Languages
Proficient in: Java, C, C++, C#, SQL, XHTML, HTML5, JavaScript, CSS, PHP
Familiar with: VB, XML, Bootstrap, etc
Software & Technologies
Database: Microsoft SQL Server, Microsoft Access, MySQL
Development Platforms: ASP.NET, Java, Android SDK
Development Tools: Microsoft Visual Studio, NetBeans IDE, Eclipse, Photoshop, XAMP, Drupal, WordPress, etc.
Other Skills
Customer service, Data Entry, Proficient in Microsoft Office Suite, GSuite, PC Assembling, Computer Networking, Help
Desk Support, Systems and Network Administration using Windows Server 2012, Teaching, Install GPS Trackers, etc.
Experience
Online English Teacher
BIBO International
Teach non-English speakers English online via Skype.
Independent Contractor Web Developer/Engineer (Customer Support)
Influx
● Primary function was to provide customer support by troubleshooting and resolving
issues on WordPress websites, whether it is basic customization of their front-end
appearance, functionality as well as request for additional features of their WordPress
theme purchased.
● Assisted with the development of internal websites, such as
https://support.quadlockcase.com/hc/en-us
● Assisted with the On-boarding of new hires by grading skills assessment tests
● Researches & maintains knowledge of current technologies to manage additional projects
assigned;
● Ensure client’s website themes, plugins, etc are optimal and up-to-date; Answer queries
related to WordPress themes and plugins and system security; Update Knowledge Base
June 2016 –
Present
March 2017 –
June 2017
Renae Williams
Customer Network Operations Engineer (Tier 3 Level Technical Customer Service Rep.)
Hinduja Global Solutions
●
24/7 shift system to provide surveillance/maintenance, first line troubleshooting and
information gathering from large enterprises via phone and email. This function is carried
out through alarm monitoring, outage management, processing trouble tickets,
maintenance scheduling and providing technical assistance to Field Technicians on the
repair of global network circuits. Some of the job duties included but not limited to:
- Placing soft loopbacks on network circuits for analysis and isolation of trouble,
dispatching and assigning tasks to ILEC’s Field Technicians for further isolation and
repairs if necessary. Find RFOs and document for preventative measures be
implemented. Provide hourly updates to customers and ensuring customers’
satisfaction.
Customer Service Representative (Tier 2 Level Technical Support)
Xerox
● This job entailed providing general and technical support to Audible/Amazon customers,
including retention and upselling as well as ensuring customers’ satisfaction.
● Navigate and troubleshoot Mac and PCs, mobile devices, etc; Knowledge Base contribution
Page 2
Oct 2015 –
Aug 2016
Kingston,
Jamaica
Nov 2012 –
Oct 2015
Portmore,
Jamaica
.
Database Leader and Programmer
SAPNA UTech
● This entails overseeing that a database is properly structured and tested
● Developing applications in ASP.NET using C#, XHTML, PHP, SQL, JavaScript and
training new recruits; Testing applications for defects
Jul 2010 –
Aug 2012
Kingston
Jamaica
Education
Vector Technology Institute, Kingston
Cisco Certified Network Associate Certificates of Completion with Letters of Merit
Jan 2017 –
Jan 2018
HECOIN, Spanish Town
Customer Service International Certification Level II (By City & Guilds) First Class Pass
Jan 2015 June 2015
University of Technology, Jamaica, Old Hope Road, Kingston
Bsc. in Computing with Major in Computer Science (Hons.)
Aug 2008 –
Aug 2012
St. Mary’s College, Above Rocks, St. Catherine
8 Caribbean Examination Council (CXC) subjects
Sep 2002 –
Jul 2007
Hobbies
I enjoy exploring I.T., programming, computer networking, helping people and learning about new
technology and new way of doing things.
References
Available upon your request.