Renae Williams

Renae Williams

$12/hr
Technical Customer Support Specialist / Online English Teacher
Reply rate:
18.18%
Availability:
Full-time (40 hrs/wk)
Age:
33 years old
Location:
Spanish Town, St. Catherine, Jamaica
Experience:
6 years
Renae Williams 93 Strathmore Drive Strathmore Gardens Spanish Town St. Catherine, Jamaica-Skype ID: renae.kat.williams Objective To make an extraordinary contribution globally, whilst growing. Certification Bsc. in Computing with Major in Computer Science International Certification in Customer Service VTI CCNA Certifications & CCENT Knowledge & Skills & Technology Languages Proficient in: Java, C, C++, C#, SQL, XHTML, HTML5, JavaScript, CSS, PHP Familiar with: VB, XML, Bootstrap, etc Software & Technologies Database: Microsoft SQL Server, Microsoft Access, MySQL Development Platforms: ASP.NET, Java, Android SDK Development Tools: Microsoft Visual Studio, NetBeans IDE, Eclipse, Photoshop, XAMP, Drupal, WordPress, etc. Other Skills Customer service, Data Entry, Proficient in Microsoft Office Suite, GSuite, PC Assembling, Computer Networking, Help Desk Support, Systems and Network Administration using Windows Server 2012, Teaching, Install GPS Trackers, etc. Experience Online English Teacher BIBO International  Teach non-English speakers English online via Skype. Independent Contractor Web Developer/Engineer (Customer Support) Influx ● Primary function was to provide customer support by troubleshooting and resolving issues on WordPress websites, whether it is basic customization of their front-end appearance, functionality as well as request for additional features of their WordPress theme purchased. ● Assisted with the development of internal websites, such as https://support.quadlockcase.com/hc/en-us ● Assisted with the On-boarding of new hires by grading skills assessment tests ● Researches & maintains knowledge of current technologies to manage additional projects assigned; ● Ensure client’s website themes, plugins, etc are optimal and up-to-date; Answer queries related to WordPress themes and plugins and system security; Update Knowledge Base June 2016 – Present March 2017 – June 2017 Renae Williams Customer Network Operations Engineer (Tier 3 Level Technical Customer Service Rep.) Hinduja Global Solutions ● 24/7 shift system to provide surveillance/maintenance, first line troubleshooting and information gathering from large enterprises via phone and email. This function is carried out through alarm monitoring, outage management, processing trouble tickets, maintenance scheduling and providing technical assistance to Field Technicians on the repair of global network circuits. Some of the job duties included but not limited to: - Placing soft loopbacks on network circuits for analysis and isolation of trouble, dispatching and assigning tasks to ILEC’s Field Technicians for further isolation and repairs if necessary. Find RFOs and document for preventative measures be implemented. Provide hourly updates to customers and ensuring customers’ satisfaction. Customer Service Representative (Tier 2 Level Technical Support) Xerox ● This job entailed providing general and technical support to Audible/Amazon customers, including retention and upselling as well as ensuring customers’ satisfaction. ● Navigate and troubleshoot Mac and PCs, mobile devices, etc; Knowledge Base contribution Page 2 Oct 2015 – Aug 2016 Kingston, Jamaica Nov 2012 – Oct 2015 Portmore, Jamaica . Database Leader and Programmer SAPNA UTech ● This entails overseeing that a database is properly structured and tested ● Developing applications in ASP.NET using C#, XHTML, PHP, SQL, JavaScript and training new recruits; Testing applications for defects Jul 2010 – Aug 2012 Kingston Jamaica Education Vector Technology Institute, Kingston  Cisco Certified Network Associate Certificates of Completion with Letters of Merit Jan 2017 – Jan 2018 HECOIN, Spanish Town  Customer Service International Certification Level II (By City & Guilds) First Class Pass Jan 2015 June 2015 University of Technology, Jamaica, Old Hope Road, Kingston  Bsc. in Computing with Major in Computer Science (Hons.) Aug 2008 – Aug 2012 St. Mary’s College, Above Rocks, St. Catherine  8 Caribbean Examination Council (CXC) subjects Sep 2002 – Jul 2007 Hobbies I enjoy exploring I.T., programming, computer networking, helping people and learning about new technology and new way of doing things. References Available upon your request.
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