Strong knowledge in all the areas of customer service including airlines, telco’s and hotel. Excellent relationship building with customers, very reliable and professional person, wide skills in management
Strong leadership skills and capability to motivate and manage staff to accomplish great results
Large work experience in the service industry with absolute customer orientation
Good exposure to the fast paced work environment at call centers
Great experience of sales over calls with enough exposure to the job challenges
Pleasant and clear voice with neutral accents
Great convincing powers developed through complete knowledge of the product and the related fields
Good typing speed (40 wpm)
Excellent computer proficiency with ease in using MS Word, MS Excel, and MS PowerPoint
Great patience and persistence during the conversation with the customer