I'm an ISA for more than a year, with experience in cold calling, appointment setting, in the states of California and Texas. Worked with several realtors — listing agent, buyer's agent. I am business administration degree holder but opted to enter the world of BPO because I find it so challenging, talking with different people with different personality and behaviour; perhaps it's my absorption to psychology that leads me here, however, I didn't pursue psych — maybe in time. Im always open for learning because I believe, I'm always a student for life. And my hunger for knowledge is I believe my greatest strength. Becoming an ISA is kind of challenging wherein you have a certain goal that needed to be achieved. Other than that, I also worked remotely for a lender. I do cold calling as well, however, it's a live transfer call. We transferred call to LO if the homeowener is interested in getting the program that we have. It's Reverse Mortgage by the way, a program for senior homeowner in the US. I would always love to work with different people, thus, my service is always open to anyone who avails it.