Rica Merano

RICA O. MERANO Lot 34 Block 17 Sunriser Ave Sunriser Village Llano Caloocan City I - I- OBJECTIVE Obtain a position as a Virtual Assistant. HIGHLIGHTS Excellent English communication skills, oral and written Excellent interpersonal skill Proficiency in Microsoft Office (Excel, Word, PowerPoint) Excellent experience in customer care service and problem resolution analysis Ability to do efficient multitasking Enthusiastic team player and team member WORK EXPERIENCE CONVERGYS PHILIPPINES- February 3, 2014 to July 16, 2017 Delta Bldg. UP- Ayala Technohub Diliman, Quezon City Business Investigation and Enterprise Risk & Compliance Analyst for Dun and Bradstreet Updating and creating comprehensive business report of registered companies in the United States of America through executive interview. Identify corporate family linkages, public record filings. Verify the existence of a registered business or organization Verify Profile the size, scope, and nature of a business Confirm legal information Marketing Maintenance US Outbound Calling to gather business information Data Encoding STARTEK PHILLIPINES – January 2012 to January 2014 eTon Cyberpod Bldg., Ortigas Ave, Quezon City 1110 Customer Service Specialist for Comcast Helping customers resolve their issues with the television, phone and internet service. Assist customer in paying their bills via Customer Service Representative. Upsell. Provide high level of customer service. EDUCATION MANILA CENTRAL UNIVERSITY Bachelor of Science in Medical Technology June 2007- March 2012 PERSONAL PROFILE Gender:Female Age:29 Religion:Roman Catholic Birthdate: January 14, 1988 Birthplace:Quezon City Nationality: Filipino Reference is available upon request.