I've worked as a Customer Service Representative for United Airlines for 2 years and we help customers from domestic US book a flight on the phone and online. I also do fare quotes and fare discrepancy to help customers maximize their travel experience. I also work for Telstra Australia for 3 years as a Customer Service. We handle inquiries and technical support over the phone and got promoted to work as a Live Chat agent. We handle technical inquiries about Telstra's product and services.