Robbard Fermin

l have worked in Convergys as a DSL technician troubleshooting internet connection issues for Bellsouth AT&T. I also worked as the same mentioned position in Dell as an SMB Hardware specialist where I handled Dell's specific line of desktops and laptops for small & medium businesses. Working homebased, I had worked as a remote PC repair technician for 4 companies (i.e., StressfreePC, Mycured computer, Remote Geek live & Geeks Fix It USA). I was also a technical helpdesk at Sales Technologies where I provided support for Vicidial. Furthermore, I am also a freelance computer technician in our local area. I provide computer services such as reprogramming Windows on desktops & laptops, troubleshooting and fixing Windows errors, virus removal and optimization as well as wireless router configuration and network troubleshooting. l have also worked in Advanced Contact Solutions for MCI as the customer service. I also worked as the same mentioned position in Paragon International Customer Care for an Online Gaming account for close to 2 years. Working homebased, my latest customer care job was with HD Tradeservices Inc for an eCommerce business.

When I was in the BPO industry, I was a DSL specialist for an ISP and I also worked at Dell as a hardware specialist for their line of laptops and desktops. Working homebased, I worked as a remote repair technician for several companies and I was also a helpdesk for a Vicidial callcenter system.

• PC troubleshooting
• Hardware and software troubleshooting
• Ubuntu & Kali Linux
• Network router configuration (wired & wireless)
• Internet and network troubleshooting
• Android OS
• Kayako & Zendesk
• Vicidial system
• Remote PC repair