Robilyn Vibar

Robilyn Vibar

$8/hr
Travel Consultant/Freelancer
Reply rate:
33.33%
Availability:
Part-time (20 hrs/wk)
Age:
41 years old
Location:
Pasig, Ncr, Philippines
Experience:
14 years
About

With 4 years experience as a customer service from a local mobile company and 10+ years of experience as international travel specialist and my duties involved handling complex airline schedule change, resolve ticket errors, outbound calls, sending emails to the customer and ensure any major changes on customer's flight booking is being handled accordingly and efficiently. I have expertise in using GDS (Global Distribution System) it is a large computer network system operated by a company that enables transactions between the travel industry, mainly airlines, hotels, and car rental companies., etc and I handled both US and EMEA (Europe, the Middle East, and Africa) market.

•I have a track record of ensuring that customer satisfaction is not just being met but consistently exceeded.

•I was able to get the highest CSAT from the customer during my BPO days, I got commended by the client because I was able to fix the unsolicited changes on her flight itinerary and because of that, I was recognized by my supervisor and manager as a good liaison between Expedia, Customer and the airline.

In addition, I also have an experience as contact center agent for a Telco company for 4 years and my tasks include;

-Handling basic and major queries for the prepaid and postpaid account.

-Billing inquiry and complaints and that also include handling service orders and billing disputes.

OIC- Giving assistance in absence of my superior.

     - Back up QA monitoring and ensure team has accomplished work with grace and stress free.

Right now I am eager to work for a company that has an environment geared towards performance, attractive career opportunities.

I believe that I would be an asset to your office. This position would provide me with the ideal opportunity to assist your organization and to expand my customer service and administrative skills.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.