I am an experienced customer service and technical support representative for 3 years and IT Helpdesk/Service Desk Analyst for about 1 year. I am knowledgeable with troubleshooting computer concerns on both software and hardware aspect. I have worked with multiple ticketing tools such as Service Now and Remedy. As well as other software such as Active Directory, Microsoft Office, Outlook, and Sharepoint.
I can work with minimal supervision and is keen with keeping things on track.