Rosewill Delima

ROSEWILL MATIAS DELIMA Mobile No. (Sun): - E-mail address:- JOB DESCRIPTION Substantial experience and outstanding skills in customer service with five years at Citigroup Business Processing Solutions (CBPS) including US Credit Cards and Thank You Rewards program. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients. Use the Sawgrass and Fusion daily and know the workings of it from cards to rewards program. Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles. Speak to individuals or groups of people with poise, voice control and confidence. Respond adequately to inquiries or complaints of members. Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, language line). Deal with people beyond giving and receiving instructions maintaining effective working relationships. Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations. Manage multiple high priority initiatives in a fast paced, highly technical environment. TECHNICAL SKILLS Proficient in using Avaya communications system Proficient in using Fusion and Sawgrass Knowledgeable with Microsoft Office (Excel, PowerPoint, Word) PROFESSIONAL EXPOSURES CITIGROUP BUSINESS PROCESSING SOLUTIONS PTE. LTD May 2007- Current Customer Service Department - Citibank Credit Card & Thank You Reward Performs dual-split for bank cards and thank you rewards EDUCATIONAL BACKGROUND: DEGREE IN BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION Polytechnic University of the Philippines Taguig Campus – Taguig City, Metro Manila, Philippines- SAINT LOUIS ANNE COLLEGES San Pedro, Laguna- LANDAYAN Elementary School San Pedro, Laguna- CHARACTER REFERENCES: Rosevelt Balaga Unit Manager, CBPS- Email:- Anthony Nitura Operations Manager, CBPS- Email:-