Roxanna Gillian J. Regalado

Hi! 

Thank you for taking the time to visit my profile. 

I'm currently working as a Customer Service Representative in one of the BPO companies here in Davao City, Philippines. I am also trained Virtual Assistant and under Filipino Virtual Assistance.

My background includes:

• 4 years experience in inbound and outbound phone support

• Technical and email support.

• Experience in complex issues like in billing, products or service complaints.

• Experience as a sales rep. 

• Place or cancel orders

• Expediting correction or adjustment.

• Go the extra mile to engage customers.

• Giving the project promoters by delivering good customer service.  

• Trained in Data Entry, Transcriptionist, Social Media Management.

With my years of experience as a Customer Service Agent, I encountered different emotions of people that I have managed to handle my own. It made me more persuasive in my goals to extend my skills 'cause I know I can do more than just what I've learned in the past years. I hope that you will give me a chance to do great work for you!

I'm very hardworking and passionate in every task I work on. I am very flexible, detail oriented and organized. I can multitask and the type of person who is always open in learning new things. Looking forward to hearing from you!