Saddaf Saleem

SADDAF QURESHI House No 9, Street No 7 Block A Soan Garden Islamabad | H:- | C:- |- Executive Summary Focused Operations Manager successful in contract negotiation and process improvement.Remains calm and poised even in high-pressure situations.Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Core Qualification Supervision and training Calm under pressure Staff training Inventory control Staff development Professional Experience July 2013 To Present customer services and account controller Air Indus Airline- Islamabad Responsibilities include a full range of customer service functions. ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments. The ticket agent also provides directions to departure gates. Accounts and cash handling in Islamabad airport, manage duty schedules of Employees. Mar 2012 To Jun 2012 customer services and account controller Bhoja Airline- Islamabad Responsibilities include customer service function, ticketing, reservations, Answer inquiries about flight schedules and fares on phone and face to face Customers. and other assigned office work Mar 2013 To Jun 2013 Internship Waqas travels –Islamabad Ticketing in Abacus, Galileo and web pages Public dealing and other assigned office work Education 2017M.B.A – Management Virtual University Integrative experience and experiential learning ​ Social, legal and ethical responsibilities of organizations and society Effect of global environment on business ​ Strategic and innovative thinking skills to enable effective decision-making and problem solving ​ Effective oral, written and presentation communication skills Team participation and leadership ​ Functional business knowledge of marketing, operations, information technology, finance, accounting, statistics and quantitative analysis 2008B.COM – ACCOUNTS Punjab University-Lahore -Pakistan Demonstrate knowledge of major theories and models in key areas of organizational behavior. ​ Analyzeorganizational problems and generate realistic solutions based on current academic research in organizationalbehavior ​ Demonstrate a knowledge of macroeconomic theory as it relates to current macroeconomics policy and issues ​ Demonstrate knowledge of microeconomic theory as it relates to markets, firms, government policy, and resource allocation  ​ Demonstrate knowledge of key concepts underlying quantitative decision analysis ​ Apply basic mathematical and statistical skills necessary for analysis of a range of problems in economics, actuarial studies, accounting, marketing, management and finance 2005Intermediate- computer Science |Maths | Statistic Rawalpindi college For Girls-Rawalpindi-Pakistan Key skills : Proficient in the use of MS Office(MS Excel, MS Word) Fluent in English , Urdu Excellent communicator and team player Ability to learn and adopt very quickly Always keen to take challenges Inter-Personal communication skills Ability to achieve targets within specific time/before time Honest and a strong commitment to assigned work