Shemarie Divinagracia

Shemarie Divinagracia

$3/hr
Customer Service Representative, Virtual Assistant, Admin,Data Entry
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
40 years old
Location:
Talisay City, Cebu, Philippines
Experience:
8 years
About

I can work under pressure and flexible in dealing with different types of personalities of customers over the phone. In my length of stay in a BPO company where I worked as a Telephone banker for 7 years, I was trained to do multi-tasking, used different tools when assisting customers, and determined how to adjust myself with my customer's personality. I became one of the peer coaches in our account to teach new hires in call handling and make sure they would pass CSAT and avoid QA deductions. I was able to handle micro teams and managed to became one of the top coaches.

Early last year, I decided to work at home and applied for an online Virtual Assistant, where I worked for a year now. I was assigned to do the administrative jobs, data entry, reply to emails from clients, receive incoming and calling out to patients and assist basic troubleshooting of home monitors for patients' cardiac heart devices. I was trained to use Excel and MS Word for my reports and I became familiar on how to use them. I know that the skills that these companies inculcated in me will be of help to your company.

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