· Managed revenue generation by getting neurology and sleep consultations, booking of sleep studies, sale of devices related to sleep disorders which helped in a turnover of average 20 lakhs per month.
· Simultaneously managed business projects from Fortis C doc, Fortis Escorts and Saket city hospital, Delhi for sleep study consultation and management queries to be diverted in NSC.
· Partnered with various product management teams from equipment suppliers like Phillips, Resmed, Weinnman, Fisher & Paykel, Transcend,Abbott, etc. for conceptualizing strategies to improve brand equity with our patients and doctor tie ups.
· Organized events for patients in form of support group meetings & facilitated sleep medicine courses for general physicians and specialized doctors.
· Major achievement in organizing an International Sleep Update in Delhi.
· Contributed to Medical content development of NSC websites.
· Patient feedback system – Used Practo feedback system to take testimonials & extended that to prepare Audios & Videos
Used to handle all escalations & ensured great customer experienc