Stephen Petruff

STEPHEN PETRUFF - Portfolio: designsbygus.wordpress.com LinkedIn: designs-by-gus E-mail:-Twitter: @designs_by_gus PROFESSIONAL/ TECHNICAL WRITER Specialize in providing clear, well-organized documentation such as reports, product instruction manuals, educational blog posts and other types of instructional or informative works. Broad base of experience in digital file/records maintenance tasks. US Air Force Veteran. Skills Communication│ Reasoning│ Problem Solving│ Knowledge of grammar, spelling, punctuation│ Organizational Skills│ Editing│ Research Skills Employment History Receiver/Stocker Bealls Outlet 06/2016 - Current • Offload bulk merchandise from delivery trucks • Sort merchandise into correct rolling bins for sales floor • Attach alarms to particular items based on category and price point Draftsman (Freelance) Uriel Woodworking 08/2010 – 12/2017 • Drafted interior remodels from hand-sketches • Converted drawing files to PDF for presentation to client Caregiver Full-time caregiver for family member 05/2014 - 06/2015 Seminole, FL Sarasota, FL Dunedin, FL Owner Florida TSR, LLC 07/2010 - 11/2013 Dunedin, FL Able to produce an instruction manual illustrated with screen shots for a custom screensaver using a software that was made using a build utility. The manual was included both as a PDF on the installation CD, and in printed form along with the CD for the immediate convenience of the customer. • Created and sold Judeo-Christian screensavers, patriotic T-shirts, mugs, posters and other gifts Engineering Technician Randstad 04/2006 - 05/2009 Clearwater, FL In drafting project drawings for Pinellas County’s Roadway Beautification program, I was regularly required to determine plant count, square footage and other project costing data for the Registered Landscape Architect. • Assigned to Pinellas County/Transportation - Roadway Beautification • Drafted Registered Landscape Architect's sketches into graphical drawings • Determined plant count, square footage and other data for project costing • Revised drawings based on input from project meetings Draftsman RADD, Inc 03/2005 - 01/2006 Clearwater, FL • Prepared full sets of construction drawings for new construction or additions for builders or owner/residents • Updated existing builder plans to meet 2004 Florida Building Code Electrical Sales Associate Home Depot 04/2003 - 03/2005 • Aided customers in determining which products are needed for projects • Prepared special orders for catalog items Clearwater, FL Customer Service Representative TalkAmerica 11/2000 - 06/2002 Palm Harbor, FL • Inbound Customer Service: Explained billing plans and features; enacted changes per customer request; resolved simple billing disputes • Billing/Special Services: Resolved complex billing disputes; approved/denied credit & refunds based on account records • Proof of Authorization: Resolved sign-up disputes or forwarded for fraud investigation based on account records Communications Technician Pinellas County Sheriff Largo, FL In the process of updating an equipment list for the Communications Maintenance Department of the Pinellas County Sheriff’s Office, I realized the software for tracking equipment repairs was being grossly underutilized. After completing the update, I went through each screen of the software, taking notes on all the options and functions. I then wrote a detailed report on the weaknesses of the data collection, explaining how and why to make better use of the software’s capabilities. • Designed, installed & maintained CCTV, intercom, and panic alarm systems for jail • Installed Mobile Data Terminals & other electronics packages into patrol vehicles • Originated & maintained both paper and electronic records regarding all above tasks Military Experience Cryptologic Linguist U. S. Air Force Augsburg, Germany Education New Horizons, Tampa, FL Management Analysis 2020 Pinellas Technical College, Clearwater, FL Architectural Drafting 2005 Pinellas Technical College, Clearwater, FL Electronics 1990 Addendum: Professional Writing Examples Pinellas County Sheriff: Wrote detailed report identifying weaknesses in data collection, and suggesting steps to make better use of application's capabilities, such as sortable fields to identify trends. https://tinyurl.com/DbGPCSORpt Pinellas County Sheriff: Submitted letter suggesting moving creation and maintenance of technical Work Requests task from Office Manager to Communications Technician to improve data collection. https://tinyurl.com/DbGPCSOTIC TalkAmerica: Submitted letter identifying weaknesses in online Customer Service Representative manual, and suggesting team-oriented steps to improve it. https://tinyurl.com/DbGTalkOM Florida TSR: Wrote instructions for installation and customization of screensaver. https://tinyurl.com/DbGFTSRPmP (PDF) Wrote "A Brief Introduction to Hebrew", a primer on the Hebrew language and its use in Scripture. https://tinyurl.com/0FSblogHIntro (PDF) STEPHEN PETRUFF -