Steve Raffinan

Steve Raffinan

$3/hr
Customer Service/Technical Support/Researcher/Virtual Assistance
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
47 years old
Location:
Cebu City, Cebu, Philippines
Experience:
8 years
About

I've worked in a call center industry for almost 9 years. Supporting as Technical support and customer service. I'm a DCSE (Dell Certified Systems Expert) and ITIL Certified (Information Technology Infrastructure Library).

My job descriptions, apart from receiving calls and emails, were calling customers, onsite technician and level 2 teams for ticket update. Admin task were generate open ticket and update them.

Had basic training on Detailed Process Map, RCA (Root-Cause Analysis) and SIPOC

Languages
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