Theresa Lapera

I have 15 yrs of experience working in BPO industries. My job enabled me to be more proficient in using the English language since it is the number one qualification. This allows me to interact with different nationalities in the United States of America. It gives me an opportunity to learn more about their culture. Major tasks are Sales, cold calling, Customer Support Care, Appointment Setting, Email Management and Chat support and Quality Control. I was able to handle 4 teams with 5-8 staff for each team. As an Operations Manager for Customer Support, my main task is handling my client's email account and the team plus the customers. I was closely working with the CEO and the Owner of the Company. Taking inbound and outbound calls. Processing orders, assisting their client's main concerns regarding their accounts. Helping staff on how to manage calls and giving them feedback regarding the results of their work. I'm the VP of the Entrepreneurs Expo in Michigan, handling social media, cold calling, appointment setting, and event organizer. I was the Phone Support Manager for Ecomm, Handling responding tickets, sales,track and trace, assisting and answering customers for general questions, availability, returns, replacements, refunds, delivery status and back order inquiries, and problem resolution. I was also hired as Real Estate Executive Assistant, handling cold calling, appointment setting, email management, and recruitment.I am a fast learner, and willing to learn new things every day. I am looking for a company that would be able to let me demonstrate my skills and at the same time enhancing my skills more by learning a lot from the company. Based on my experiences, I have all the qualities that a certain company needs.