THERESE H. BUENACOSA
Tonggoy Street, Estrella Village, Victorias City, Negros Occidental
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SUMMARY:
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Skilled Customer Service Associate committed to addressing customer
concerns with speed, accuracy and professionalism.
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Resourceful Customer Service Associate who consistently meets and
exceeds productivity goals.
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Customer Service Representative who maintains a high level of
professionalism, patience and efficiency to minimize customer dissatisfaction
and increase customer loyalty.
SKILLS AND INTERESTS:
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Proficient in Microsoft Word
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Good English communication skills, both written and oral
Has skills, knowledge and attitude
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High customer service standards
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Negotiation competency
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Strong problem solving ability
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Telecommunications knowledge
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Excellent Interpersonal Communication Skills
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Proficient in Google Docs and Sheet
EDUCATIONAL ATTAINMENT:
Bachelor of Science in Marketing Management (2016 to 2018)
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La Consolacion College - Bacolod
Bachelor of Science in Marketing Management -)
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University of St. La Salle
Bachelor of Science in Nursing -)
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Riverside College
Secondary -)
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Silay Institute
Elementary -)
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Silay South Elementary School
WORK EXPERIENCE:
Team Leader / Virtual Assistant - Amazon Account
November 2016 – January 2020
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Respond to emails and phone calls
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Schedule meetings
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Organize client or owner’s calendars
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Address employees administrative queries
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Provide assistance to the customer if they have complaints, concerns and
feedback
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Process Returns and Claims
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Process Orders from difference suppliers such as WalMart, Bed Bath and
Beyond, and Home Depot
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Knowledgeable in Ecomm
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Has a basic experience listing product through Ecomm and Amazon
Seller Central
Part Time Telemarketer – American Insurance Benefits
October 2016 – July 2017
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Contacting possible prospect which are 65 years old
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Proactive offers Medicare Secondary Supplement
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Qualify and set appointment with a Certified Medicare Specialist
Virtual Assistant / Search Engine Optimization (SEO) - MegaMedia Internet
Advertising
August 2016 – September 2016
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Optimizing the websites to increase the traffic.
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Keyword Researching
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Send SEO reports to client monthly
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Search Engine / Directory Submission and Paid Inclusion
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Link Building: One-way link
Home Based Part Time English Tutor - 51Talk English International, Inc.
May 2014 – July 2016
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Helped prepare daily lesson plans for activities and lessons.
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Observed students to supply teachers with feedback regarding potential
learning blocks and opportunities for support.
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Correct students with their grammar by giving examples.
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Provide the correct pronunciation by using International Phonetic Alphabet.
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Promoted as Free Trial Teacher
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Handled class demonstrations for Free Trial Students
Comcast Customer Account Executive - Convergys, Bacolod City
May 2010 - July 2016
• Greet customers in a courteous, friendly, and professional manner using
agreed upon procedures
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Listen attentively to customer needs and concerns; demonstrate empathy
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Meet customer requirements through first contact resolution
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Upsell cable customers to phone lines and internet or offer a bundle package
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Maintain broad knowledge of products, pricing, and promotions
T-Mobile Customer Service Representative – TeleTech, Iloilo
August 2008 – May 2009
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Upsell customers to wireless plans and add on features such as unlimited
call and text
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Thrives on making connections with our customers whether
troubleshooting a technical concern or answering questions about their
bill, products, or services
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Process credit card payments
Sprint Customer Service Representative – TeleTech, Bacolod
September 2007 – August 2008
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Provides assistance to customers in the selection and purchase of wireless
telecommunications products and services.
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Provide exceptional customer service by showing empathy and resolving
issues Answers customer questions and resolves customer service issues
relating to phone bills, equipment, products and services
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Assisted customers with billing queries
Processed replacements for headsets and other accessories