Therese Buenacosa

Therese Buenacosa

$5/hr
Customer Service || Virtual Assistant || Lead Generation Specialist || Data Entry
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
36 years old
Location:
Victorias City, 6, Philippines
Experience:
12 years
THERESE H. BUENACOSA Tonggoy Street, Estrella Village, Victorias City, Negros Occidental - /-- SUMMARY: • Skilled Customer Service Associate committed to addressing customer concerns with speed, accuracy and professionalism. • Resourceful Customer Service Associate who consistently meets and exceeds productivity goals. • Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. SKILLS AND INTERESTS: • Proficient in Microsoft Word • • Good English communication skills, both written and oral Has skills, knowledge and attitude • High customer service standards • Negotiation competency • Strong problem solving ability • Telecommunications knowledge • Excellent Interpersonal Communication Skills • Proficient in Google Docs and Sheet EDUCATIONAL ATTAINMENT: Bachelor of Science in Marketing Management (2016 to 2018) • La Consolacion College - Bacolod Bachelor of Science in Marketing Management -) • University of St. La Salle Bachelor of Science in Nursing -) • Riverside College Secondary -) • Silay Institute Elementary -) • Silay South Elementary School WORK EXPERIENCE: Team Leader / Virtual Assistant - Amazon Account November 2016 – January 2020 • Respond to emails and phone calls • Schedule meetings • Organize client or owner’s calendars • Address employees administrative queries • Provide assistance to the customer if they have complaints, concerns and feedback • Process Returns and Claims • Process Orders from difference suppliers such as WalMart, Bed Bath and Beyond, and Home Depot • Knowledgeable in Ecomm • Has a basic experience listing product through Ecomm and Amazon Seller Central Part Time Telemarketer – American Insurance Benefits October 2016 – July 2017 • Contacting possible prospect which are 65 years old • Proactive offers Medicare Secondary Supplement • Qualify and set appointment with a Certified Medicare Specialist Virtual Assistant / Search Engine Optimization (SEO) - MegaMedia Internet Advertising August 2016 – September 2016 • Optimizing the websites to increase the traffic. • Keyword Researching • Send SEO reports to client monthly • Search Engine / Directory Submission and Paid Inclusion • Link Building: One-way link Home Based Part Time English Tutor - 51Talk English International, Inc. May 2014 – July 2016 • Helped prepare daily lesson plans for activities and lessons. • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. • Correct students with their grammar by giving examples. • Provide the correct pronunciation by using International Phonetic Alphabet. • Promoted as Free Trial Teacher • Handled class demonstrations for Free Trial Students Comcast Customer Account Executive - Convergys, Bacolod City May 2010 - July 2016 • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy • Meet customer requirements through first contact resolution • Upsell cable customers to phone lines and internet or offer a bundle package • Maintain broad knowledge of products, pricing, and promotions T-Mobile Customer Service Representative – TeleTech, Iloilo August 2008 – May 2009 • Upsell customers to wireless plans and add on features such as unlimited call and text • Thrives on making connections with our customers whether troubleshooting a technical concern or answering questions about their bill, products, or services • Process credit card payments Sprint Customer Service Representative – TeleTech, Bacolod September 2007 – August 2008 • Provides assistance to customers in the selection and purchase of wireless telecommunications products and services. • Provide exceptional customer service by showing empathy and resolving issues Answers customer questions and resolves customer service issues relating to phone bills, equipment, products and services • • Assisted customers with billing queries Processed replacements for headsets and other accessories
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.