11 years in service industry, 4 years in training industry.
I help client to makeover their service (customer experiece, service procedure) to build great customer engagement and improve their service performance. I also help client to design a word of mouth service
I help client (company, trainer, facilitator, training provider) makeover their training to create proven and measurable impactful training. I do Training Need Analysis, Training Design, Training Preparation, Training Delivery, Training Evaluation, ROTI, Project Based Learning, Fliped Learning
Please dont hesitate to contact me by skype or email