Valeriy Kravchuk
P.O. Box 032 Rio Linda CA--Analytical Technical Support representative adept at resolving complex network issues. Critical thinker who
addresses customer support issues quickly and who consistently exceeds performance standards. Levelheaded and calm in stressful situation with well-developed people skills.
Proficient troubleshooter
Accomplished with mobile devices
Exceptional telephone etiquette
LAN expertise
Patient and diligent
Quality focused
Vast technical knowledge
Organized
Diverse PC knowledge
Proactive
Experience August- QC Sacramento, CA to Quality Control Representative.
Provide thorough support and problem resolution for customers.
Maintain composure and patience in face of difficult customer situations.
Build and maintain successful relationships with service providers, dealers, and consumers.
Train new employe and explain protocols clearly and efficiently.
Assist management with scheduling, service protocol improvements and quality.
Achieve consistent including call duration, number of calls per shift, and customer satisfaction ratings.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and
outline solutions.
Informed customers about issue resolution progress.
Worked wit customers having data connectivity issues.
Referred difficult issues to upper management while maintaining positive rapport- Self Employed in agriculture industry
2013 - current working in logistics industry
