Resolved customer concerns efficiently and expeditiously.
Achieved 100% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction.
Excellent attitude and exemplary customer service skills.
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers