Venus Cruz

Quick info of me:
Typing Speed: 50 wpm 95% accuracy
Comfortable in working long hours and graveyard shifts
Has creative thinking abilities.
Works with high morale.
Works well under pressure.

I have over 7 years of experience in Customer Service assisting U.S. customers. I was trained at two of the largest call centers in the Philippines where I worked for about 2 years and have been a free lancer thereafter.

I can provide e-mail, ticket, chat and text support and will do everything I can to delight your customers and uphold your company's policies. Customer service is my passion as I am a customer from time to time, as we all are. With this at heart and with years of experience, I have developed skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness.

I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers and be a good dent in your company's growth.

I am a full-time freelancer and can work both Australian or U.S. business hours.