Vijay Kumar

As a technical support engineer on Windows, Cisco router, linux and infrastructure management.
Reply rate:
Hourly ($/hour)
34 years old
New delhi, Delhi, India
6 years
 Vijay Kumar 47E Pocket 3A Everest apartment DDA Flat Kalkaji Extension New Delhi -110019 Mobile: - Email-Id- =================================================== Objective: Seeking a challenging career as a senior engineer while being resourceful to utilize my interpersonal and technical skills, with over 5+ years of experience that makes use of my analytical, problem-solving abilities, expertise and specialized information, for the mutual development of my career and the business. Summary: Total 5+ years of extensive technical experience in IT industry. Experience of working in daily run-maintenance of BU and project works. Experience in troubleshooting for all type of windows and Linux Platform, applications. Good work ethics with excellent communication and interpersonal skills. Ability to work well in pressure and critical production environments. Part of 3 transition projects (Projects : UKAR & Computershare and Lloyds Banking Group). Work Experience: HCL Technologies Pvt. Ltd. - – Till Date) Designation: Analyst Role: Analyst Key Responsibilities: 1. Taking the remote access of client`s system to check with the application errors, providing L1 troubleshooting to fix. 2. Providing technical/process training to new hires 3. Raise Trouble Tickets if any deviation was found in the system and providing periodic updates to customer as per the Incident Management process 4. Ensuring quality of work from vendors and field engineers for new sites 5. Proactively identifying the problems and their resolution within the defined SLA 6. Hands-On experience : Cisco Switches (3500,3750,4500,6500). 7. Implementing Network changes based on design requirement and operational need 8. Monitoring & Troubleshooting network health of various Network Elements 9. SONET APS (Automatic Protection Switching) testing 10. Work with Remote hands to install/replace modules ,Supcards etc. on 7600 and CRS routers 11. Working with carrier for ISDN troubleshooting. 12. Doing initial investigation on multicast issue 13. Handling outage and try to resolve and save SLA of customer as soon as possible 14. Analyze, support, plan, execute and organize updates of network change applications as needed 15. Incident, change, problem management as per ITIL Standards. 16. Experience with managing incidents on Service-Now based on ITIL standards 17. Generating incident reports with filters and fetching the list of commissioned/de-commissioned servers 18. Basic experience of application functionality in Citrix environment. 19. Familiarity with MS Excel/outlook and Lotus notes Steria India Private Ltd - -) Designation: Process Associate Role: Technical Support Engineer Key Responsibilities: 1. Direct interaction with the client. 2. Unblocking accounts and resetting password of the users In Active Directory. 3. Analyzing the issues of the users and provide solutions to the problem. 4. Creating tickets and assign to the respective team to provide the solution if L1 is unable to provide solution. 5. Creating Problem Based Investigation tickets and assigned to L3 team to provide a fix to the problem. 6. Monitoring on the incidents which are assigned to L2 team. 7. Calling users for the feedback once L2 team provides the solutions. 8. Raise Trouble Tickets if any deviation was found in the system and providing periodic updates to customer as per the Incident Management process 9. Ensuring quality of work from vendors and field engineers for new sites Academic Credentials: 1. MBA NIMS DEC 2016 2. B.Com Karim City College Ranchi University 2011 3. I.Com Karim City College JAC Board 2005 4. Matric(10th) Sree D.N. Kamani high School J.S.EB 2002 Technical skills: Proficient in: Installation and configuration all services (windows, Linux and other software). Good knowledge of Kali Linux & Ubuntu. Knowledge of MS-office(Word, Excel and PowerPoint) Client: Windows 7/8/10. Other: Unix & Linux Networking Skills: Basic – OSI, IP Address V4 & V6, Subnetting (FLSM & VLSM), DHCP, ARP. Routing – (RIP, EIGRP, OSPF, BGP) Source base routing, Destination base Routing, Policy Base Routing(PBR) NAT – Static, Dynamic, Overloading (PAT). Managing Router IOS through Backing Up with Flash Memory & TFTP Server. Switching – VLAN, Inter-VLAN, VTP, STP, Trunking, MAC binding. Security through – ACL (Standard and Extended), Port Security (Static, Dynamic, Sticky, Max MAC addresses) VPN - IPsec, GRE. HSRP, VRRP, GLBP, LAN Switching Technologies – CDP, LLDP, EtherChannel – PAgP, LACP Troubleshoot interface and cable issues (collisions, errors, duplex, speed). Certification: - ITIL 2016 Foundation v3 CCNA (Routing & Switching) V3 Date: Place: (Vijay Kumar)
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