Yvonie M. Wenceslao

YVONIE M. WENCESLAO Bl 3 Lot 24 Villa Lorena Dos Upper San Vicente Liloan Cebu City Contact #-- OBJECTIVE Seeking a position wherein I can offer my expertise in clerical duties, communication, and customer service. Able to treat people from diverse backgrounds with kindness and respect. HIGHLIGHTS OF QUALIFICATIONS Five years of telemarketing experience High level of energy and enthusiasm, from the first call of the day to the last. Exceptional telephone personality, able to build rapport with every caller. Independent and solid team member with excellent customer service abilities. RELEVANT SKILLS AND EXPERIENCES 2013- January 2018 Team Leader Casting 360, Calyx Center IT Park Lahug Cebu Provided leadership in sales and customer service to a team of 15 telemarketers Check in with team members on a regular basis about their progress Set group goal as well as individual goals and move the entire team forward. Accomplish goals set and provides essential reports to manager using Excel and emails - Senior Agent/ Telemarketer Aces Outsourcing, Tipolo Mandaue City Cebu Assist team leader in monitoring agents performance Take calls and set appointments to customers Secure information by completing database back ups Influences customers to buy services by following a prepared sales talk to give product information and price quotations Maintains safe and clean working environment by complying with procedure, rules, a and regulations EDUCATIONAL BACKGROUND College 2nd year BS Architecture Cebu's Institute of Technology Secondary Cebu Normal University PERSONAL INFORMATION Birthday : March 15, 1981 Age :36 yrs. old Status : Married Sex : Female