Ezeigbo Chikamuche I.
Virtual Assistant
--Imo State, Nigeria
SUMMARY
Versatile Virtual Assistant with a background in receptionist and cashier roles, offering a unique
blend of administrative expertise and customer service proficiency. Able to manage front desk
operations, handle visitor interactions, phone inquiries, and schedule appointment efficiently.
Skilled in utilizing technology and digital tools to enhance customer interactions, managing
calendars, scheduling appointments, and coordinating meetings to streamline processes and
enhance organizational efficiency remotely.
SKILLS
▪Hubspot ▪Freshdesk ▪Microsoft Office Suite ▪Google Workspace ▪Monday.Com ▪Trello
▪Asana ▪Calendy ▪Clickup ▪PickTime ▪Customer Support
▪Collaboration ▪Virtual
Assistance ▪Administrative Support ▪Email Management ▪Appointment Setting ▪Data
Entry ▪Media Management ▪Email Marketing
▪Phone and Chat Support
▪Lead
Generation ▪Research ▪Appointment Scheduling ▪Video Editing ▪Filing Management
PROFESSIONAL EXPERIENCE
Receptionist (NYSC Intern)
Jan. 2023 – Oct. 2023
Rhas Company Limited
Managed visitor sign-in and sign-out procedures, ensuring security protocols are followed
for about 20 visitors daily.
Assisted with general administrative tasks, including data entry, photocopying, and filing,
handling incoming and outgoing mail and packages effectively.
Scheduled appointments and maintained calendars for meeting, notifying staff members and
managing schedules with 95% accuracy.
Maintained office supply inventory, monitoring and restocking office supplies, and ensuring
the reception area is well-maintained.
Cashier
Nov. 2014 – Oct. 2020
Sons and Angel Bet9ja
Processed an average of 50 customer bets, wagers, and pay-outs efficiently, and managed
transactions totalling N200,000 on a daily basis.
Maintained accurate cash drawer and reconcile transactions at the beginning and end of the
day, ensuring a 100% accuracy rate.
Supported customers by answering 50+ inquiries per day, providing information on betting
options and explaining betting procedures, resulting in a 95% customer satisfaction rate.
Prepared daily reports on betting activities, maintaining accurate records of bets placed, payouts and any discrepancies, resulting in 100% accuracy of financial records.
KEY ACHIEVEMENTS
Successfully verified the age and identity of customers per day, ensuring 100% compliance
with legal and regulatory requirements for betting.
Promoted special offers, loyalty programs, and other promotions, resulting in a 15% increase
in customer participation.
Resolved about 5 customer disputes and complaints per day professionally, escalating
complex issues as needed, and achieving an 80% resolution rate.
EDUCATION & CERTIFICATIONS
Certificate of Completion in Cold Calling: Master Selling on the Phone | 2023
Udemy
Project Certificate in Hubspot: Working with a Ticketing System | 2023
Coursera
Bachelor of Science in Computer Science | 2020
Imo State University – Owerri, Imo State, Nigeria
REFERENCES
Available on Request
