Oluwatomi Ologunleko

TOMI OLOGUNLEKO Human Resource Manager  : - ✉ :- : Maitama, Abuja, Federal Capital Territory. SUMMARY A dedicated HR Assistant with 3 years of experience in the field, I have a strong passion for helping organizations manage their human resources functions effectively. I have experience in providing support in various areas such as recruitment, onboarding, training, and employee relations. My expertise includes managing applicant tracking systems, conducting candidate screenings, scheduling interviews, and facilitating new-hire orientations. I am also well-versed in maintaining employee records, responding to employee inquiries, and assisting in performance management processes. I am excited to leverage my skills and experience to support an organization in achieving its HR objectives. WORK EXPERIENCE June 2023 Till Date Human Resource Manager Nexplore USA Miami, FL - Identifying potential candidates through various sourcing methods, conducting the recruitment process, such as posting job openings, reviewing resumes, scheduling interviews, conducting background checks, and coordinating the onboarding process for new hires. - Maintaining communication with candidates throughout the hiring process, providing updates on their application status, and answering their questions. - Maintaining employee records, ensuring compliance with documentation requirements, and handling confidential employee information. - Assisting in organizing and coordinating employee training programs and development initiatives. - Handling various administrative tasks such as maintaining HR databases, generating reports, and managing HR-related documentation. January 2021 March 2023 Human Resource Assistant ESA Abuja, FCT * Assist with day-to-day operations of the HR functions and duties * Compile and update employee records (hard and soft copies) * Examined employee files to answer inquiries for assistance with personnel actions. * Created, organized, and maintained employee personnel files to keep sensitive data secure. * Assisted with planning, organizing, and coordinating company events. * Guided new hires through orientation and onboarding and explained documentation requirements to facilitate the HR process. * Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues. * Posted job announcements and pre-screened applicants to candidates for available positions. * Filed documents, delivered mail, and performed bookkeeping to facilitate office operations of the HR department. * Supported recruitment with resume screening, interview scheduling, and candidate job offers. August 2018 December 2020 Administrative Executive SIFAX Abuja, FCT * Set up meetings and appointments, gathered materials, and provided information to involved parties. * Gathered information, scanned records, and maintained the confidentiality of electronic data. * Answered and routed phone calls and emails, always maintaining confidentiality. * Coordinated and managed event-planning logistics, budget administration, and team oversight. * Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents. * Participated in frequent communication with other administrative team members, human resources, and the finance department on special projects and events. * Took detailed notes in meetings and disseminated information afterward. * Executed special objectives and projects in response to the executive team and board member requests. October 2016 July 2018 Customer Support Specialist 123Ryde Mega Company Ltd Abuja, FCT * Delivered fast, friendly and knowledgeable service for routine questions and service complaints. * Consulted with customers regarding needs and addressed concerns. * Upheld high standards of customer service by responding to inquiries, needs, and problems. * Maximized customer satisfaction by handling customer email and telephone interactions. * Documented customer correspondence in CRM to track requests, problems, and solutions. * Answered inbound calls, chats, and emails to facilitate customer service. * Remained calm and professional in stressful circumstances and effectively diffused tense situations. * Demonstrated excellent communication skills in resolving product and consumer complaints. * De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. * Escalated customer concerns, issues, and requirements to supervisors for immediate rectification. August 2015 September 2016 Research Assistant Intern Nigerian Institute Of International Affairs Lagos, Lagos * Prepared reports, presentations, and articles using Microsoft Word and PowerPoint. * Assisted with preparing presentation materials before major meetings and reviews. * Conducted surveys, interviews, and experimental research to facilitate data analysis. * Researched existing literature and summarized key findings, performing searches to resolve specific questions. * Communicated results and issues to researchers, asking questions and seeking assistance as necessary. * Met with key personnel and communicated project status, results, and findings. EDUCATION October 2011 July 2015 International Relations - Houdegbe North American University Bachelor Of Arts Benin Republic, Benin. SKILLS Records  Management Verbal Emotional  Intelligence  Recruitment Problem  Solving  Google  And And Workspace Written Talent HRIS  Communication Acquisition Critical  Thinking Time Management  HOBBIES HR Strategies Human Psychology Travel Creative Pursuit REFEREES Available on Request Organizational Culture