TWAY OCAMPO-BACANI, PMP®, DOO
Email Address:-/-A PMP Certified Project Manager and Certified Director of Operations with 21 years of total
experience. She has worked in Telecommunications for almost 5 years and 8 years in the IT
industry. She has worked for 4 years in the Retail Industry. She also has 4 years of solid
experience working with remote companies as an online Operations Manager and Project
Manager. Her last role was the Operations Manager and Project Manager for a multi-million dollar
eCommerce company with 20+ team members (locally in Taipei as well as remote). As the
Operations Manager, she ensures that the business operations is running smoothly, without any
issues. As the Project Manager, she is responsible for managing sales campaigns, product
launches and other marketing initiatives of the company.
Tway is very decisive and results-oriented. She also has strong organizational and management
leadership skills. She is adept in communicating project status whether written or verbal, formal or
informal to ensure that major milestones, issues, and risks are clearly communicated to the
stakeholders. She has extensive experience working with virtual teams.
She started her career in IT as a senior software engineer for Accenture. After Accenture, she
worked for Globe Telecom, the leading telecommunications company in the Philippines. In Globe,
she worked as a project manager handling high-priority projects and handled a major
enhancement to its prepaid reloading service. She also worked as a Portfolio Lead at Globe
Telecom where she has overseen the International and Core Services Portfolio with projects
managed by in-house and outsourced Project Managers.
After Globe, she worked as a Project Manager for Deovir Arts, Inc., which is the leading art and
crafts supplies store in the Philippines, where she led new initiatives of the company. She helped
the company set up its online store (www.deovirarts.com) using Bigcommerce as the cart
solution. She also took on the role of a Product Manager to manage the retail operations of the
company.
Next, she worked as a Delivery Project Manager in IBM managing 20 to 100 PH resources of the
PH Global Delivery Center for two of its Application and Maintenance Support projects. She was
also a people manager in the company where in she handled around 15 direct reports. She has a
lot of experience in hiring to grow a team.
In the online space, her first role was a freelance Project Manager handling a team of content
writers and editors.
PROFESSIONAL CERTIFICATION
Project Management Professional (PMP®)
Project Management Institute (PMI)
PMP Certification Number 493948 (November 6, 2007, to November 16, 2020)
Google’s Digital Garage – The Fundamentals of Digital Marketing
Credential ID SC9 RZH VCG (August 2018)
Certified Director of Operations (November 2019)
The Ops Authority
TECHNICAL SKILLS / TOOLS
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MS Office (Visio, Excel, Word, PowerPoint and MS Project)
Bigcommerce E-commerce Platform
Shopify
Wordpress
Woocommerce
Klaviyo
Zipify
SEO (Search Engine Optimization)
Google My Business
Google Adwords
Google Analytics
Google Keyword Planner
Gsuite / Google Workspace
Canva
Asana
Trello
JIRA
Slack
MS Teams
Hubstaff
Systems and Automations
TM
Strategic Mapping Model
Hiring SimplifiedTM
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER
Vansburg
January 2021 – October 2022
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Be the go-between to the CEO and the rest of the team
Be a key stakeholder for all business functions - product design, logistics & sourcing,
visuals, marketing, and customer service.
Working with marketing to implement campaigns
Working with customer success to implement campaigns
Monitoring the daily / weekly / monthly metrics of the business
The “go-to” person if anything “breaks” during the operations of business.
Stay apprised of general goings on of the business and how team members of the
company are doing.
Coach and create harmony amongst the team members.
Ensure the team is healthy, functional, communicative, and cohesive.
Provide strategic value and input to the CEO.
PROJECT MANAGER
Vansburg
February 2020 – October 2022
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Be the point of contact for all team members as it relates to projects and organizational
operations management.
Develop a comprehensive understanding of an eCommerce business.
Plan and manage project calendars, schedules, and roadmap.
Coordinate product launches.
Coordinate sales and holiday campaigns.
Work with team members and their capacity to launch other marketing initiatives.
Prioritize projects to ensure that team members are working on tasks that are aligned
with company objectives.
Track project status and provide concise updates to the CEO.
Maintain and develop standard operating procedures with the team.
DIRECTOR OF OPERATIONS (Freelance)
Bacani Digital
September 2019 – January 2020
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Strategic partner of the company in managing business decisions and priorities.
In charge of onboarding both clients and team members.
Client management and project management lead of ongoing projects.
Creates systems, workflows, processes and documents them as SOPs.
Delegates tasks and manages the remote team.
FREELANCE PROJECT MANAGER (Freelance)
PC.Game
September 2018 – November 2019
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The remote lead of the Content Writing Group of the client managing a remote team of
content writers and editors.
Assigns and reviews tasks of the writers, editors, publishers and project assistants.
Ensures that the team has tasks assigned to them and that they follow the SEO
guidelines in all the content that they are working on.
Reviews the content of the articles submitted by the writers and editors.
Edits, proofreads, and publishes approved content in Wordpress once all criteria have
been met.
Provides relevant feedback to the team with regards to their performance.
Reviews team reports and provides relevant feedback to the Project Assistant. Ensure
that all the reports are correctly updated weekly.
Reviews and makes corrections on the weekly timesheet of the team (writers,
editors/publishers, and project assistant).
Approves timesheet during the payment cut-off and informs the client.
Monitors and reminds the team on guidelines on productive work and follows up on the
completion of their weekly tasks.
Ensure that the team works within the schedule provided.
Updates reports used to ensure that it is up to date and complete.
Assesses and filters a new set of games that can include the roster of games for the
website.
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Works closely with other units such as the Creatives (Graphics) and the IT team.
Creates SOPs to document the standard operating procedures of the team.
Creates processes, workflow, and guidelines for new tasks.
Cascade to the Content Writing Group any important updates or changes in team
priorities from Management.
PROJECT MANAGER (Part-time)
DEOVIR ARTS, INC.
June 2017 – present
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Manages the company’s IT Systems
o Handles IT-related projects such as Point-of-Sale (POS) automation of all
branches that includes migration of old system versions to new ones.
o Manages application and support of the website and Point-of-Sale system.
o In charge of data encoding in both Point-of-Sale system and online store to
add/edit products and ensure uniform prices and information in these platforms.
Provides administrative support as needed by the company’s president
ASSOCIATE PROJECT MANAGER
IBM SOLUTIONS DELIVERY
April 2014 – May 2017
DELIVERY MANAGER
August 2016 – May 2017
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Manage Application and Maintenance Operation Support for the client (24x5 support)
Main escalation contact for Critical or High Severity issues and ensures SLAs are met by
the team
Coordinates with client-specific updates on technical and process-wide items that have
impact in the organization
Responsible for account growth and staffing for the center
Performance as per the expectations with respect to quality and timeliness of
deliverables and availability/uptime of the application.
Adherence to the project processes and Quality goals
Application-level status reporting to Delivery Project Executive
Problem resolution, process compliance and team management.
PH CIC DELIVERY LEADER
April 2014 – December 2016
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Provides Project Management services and resources to deliver the defined scope of
work as directed by IBM’s Delivery Project Executive
Implements necessary methodologies and processes required for the project as per
Philippines CIC.
Ensures timely training of all Philippines CIC resources in client and project-specific
procedures, including those related to data security and privacy.
Close project files and execute project closure as per standard processes or defined by
the account level.
Responsible for obtaining approvals and documentation for Philippines CIC personnel
working on-site as necessary. Illustrative examples are work visas, passports, credit
cards, etc.
In conjunction with IBM Sweden, will establish a regular and comprehensive schedule of
project meetings, submission of reports, reviews and presentations as part of the project
communication plan.
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Serves as the interface between the IBM Sweden and all participants in the Project.
Primary Philippines CIC contact for any issues/concerns escalation related to Philippines
GDC resources.
Allocates suitably skilled resources to the project based on staffing requests and
responsible for identifying skill gaps and provide appropriate training/education.
Ensures timely and accurate labor and non-labor claiming and billing of Philippines CIC
personnel.
Ensures that all costs are approved before they are incurred or charged to the account.
Ensure timely submission of Monthly Status Governance/Process Compliance reporting.
Ensures that resources are properly onboarded and offboarded from the account as part
of staffing and data security & privacy.
PEOPLE MANAGER
April 2014 – May 2017
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As a People Manager in IBM, she has handled around 15 direct reports.
Works hand in hand with her direct reports to provide career guidance and support.
Communicates the overall objectives of the company’s leadership to the team and helps
them translate those to concrete goals for the year.
Mainly in charge of providing administrative and HR support to her direct reports such as
leave approvals, compensation, progression and performance assessment.
Works with the Project Managers of her direct reports to provide an overall assessment
and is also the point of contact for any escalation with regards to their performance.
PROJECT MANAGER
April 2012 – April 2014
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The MAPIT (Methods Analytics Plans Integrations Tools) Solution Center facilitates
project management maturity transformation primarily in the areas of project plan
detailing, analysis, and reporting. This is accomplished through the design and delivery
of robust tools, methods, training, and services to IBM and it’s clients. In addition to
robust value-added analytics and project status reporting, as a member of the MAPIT
team she provides support to improve efficiency and effectiveness in the project planning
and earned value processes.
In MAPIT, she works with large complex global Transition and Transformation projects.
Provides project planning and status reporting consulting services to IBM senior and
commercial client management using the MAPIT methodology and tools.
Reviews project plans and facilitates client work sessions to build mature Microsoft
project schedules.
Ensures that project managers develop their schedules based on project plan standards.
She integrates all components and dependencies of the solution into an integrated endto-end plan.
She works with the project managers to improve early headlight warnings (i.e. RYG
Project Health) through predictive modeling and data-driven status reports.
Responsible for analyzing the output of the MAPIT Diagnostic tools and supporting client
innovation service requests.
PROJECT/PRODUCT MANAGER
DEOVIR ARTS, INC.
January 2010 – April 2012
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With her project management and business background, she is mainly in charge of new
initiatives and retail operations of the company.
She was in charge of relaunching the company’s website (www.deovirarts.com)
o Assessed several cart solutions and recommended a final vendor
Main administrator in charge of the technical setup of the chosen shopping cart
vendor (i.e. domain setup, email accounts, web design, store settings, checkout
settings, currency settings, shipping settings, and tax settings)
o Involved in web design, store layout, and product mapping.
o Provided inputs on online store business policies.
Develops new policies and business processes.
Develops Retail Market Strategy and Business Plan.
In charge of recommending and evaluating new retail locations.
Manages the company’s IT Systems
o Handles IT-related projects such as Point-of-Sale (POS) automation of all
branches that includes migration of old system versions to new ones.
o Manages application and support of the website and Point-of-Sale system.
o In charge of data encoding in both Point-of-Sale system and online store to
add/edit products and ensure uniform prices and information in these platforms.
Handles Merchandise Planning and Assortments
o Reviews product roadmap and works closely with President on sourcing new
products and suppliers at Canton and Paperworld Trade Fairs.
o In charge of Merchandise Planning, Merchandise Management, and Inventory
Management of International suppliers to improve inventory turnaround time.
o Manages relationship with new and current suppliers.
Manages the company’s Retail Communication Mix that includes brand management and
advertising activities (i.e. Magazine Ads, Multiply, and Facebook).
Store Management. Oversees retail operations of one of the company’s store.
Develops store layout, design, and visual merchandising of new locations.
Ensures best customer service in its retail locations and online store
o Assists in online store customer order creation and fulfillment
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PORTFOLIO/PROJECT MANAGER
GLOBE TELECOM
Product Design and Creation Division
July 2004 – December 2009
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Responsible for the overall performance of the whole International & Core Services
portfolio by ensuring that strategic business objectives are met.
Provides guidance and direction to team toward fulfillment of the company's annual goals
including coaching and mentoring team
Reports Portfolio status updates to the respective Product House, Segment, and
Stakeholders.
Looks for critical interdependencies between related projects within the portfolio.
Resolves critical project issues beyond the authority of the Project Manager that could
adversely affect the project schedule (and therefore overall project cost) or deliverables
(and therefore project functionality) in a timely manner.
Responsible in managing projects from initiation, planning, execution, monitoring until
closing.
Develops and executes the project plan and ensures that this includes project resource
planning, staffing, and management.
Delivers the project plan, WBS, change log, risk assessment and other required project
documents.
Monitors closely project plan milestones and ensure project timelines and budget are
met.
Directs and manages communication to key stakeholders and manage internal project
communication.
Manages project changes effectively following the Change Management Process.
Major Projects
AMAX Platform Enhancement
Description: Development of Globe’s Reloading Platform version 2.0
USSD Menu Browser Platform for AMAX and Share-A-Load
Description: Deployment of a USSD-powered front-end platform for AMAX & VAS menubased transactions
TipIDD Call Card
Description: Introduction of budget IDD rates via a prepaid budget card.
Selling of Sulitxt/Etxt promos via AMAX Retailers
Description: Implementation of Sulitxt / Etxt reselling via AMAX retailers
Project Management Recognition
Project of the Year (AMAX USSD Menu Browser Platform) – Finalist, Annual Globe
Excellence Awards 2009
SENIOR SOFTWARE ENGINEER
ACCENTURE
July 2001 – June 2004
Development team
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She was part of the development team of an international construction company where in
the programming language used was COBOL/400 that runs in AS/400.
Her main responsibilities were to design, develop, enhance and implement functional
specifications provided by the client.
She played two major roles in the project, as a technical designer and as a lead
developer.
As a technical designer, she created designs both in code or pseudo-code level. Her
main responsibilities required a lot of analysis and an overall understanding of the
functional and technical aspects of the system. She performed system analysis, design
and development including creation of work plans, program specification and test scripts.
As a lead developer in the sales and marketing module was in charge of analyzing user
requirements, technical design, program specifications, test scripts, test conditions, and
test execution. As the lead, was also the immediate point person for issues and reviewed
the teams output, assigned tasks and workload for each member of the team, and
provided work estimates and timelines to the manager.
As a developer, the main task was to code, test, and document programs with approved
technical design specifications. Overall, served as the team leader, technical and
functional resource person.
Product Maintenance & Support
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Modified, developed, maintained and supported programs using COBOL/400 that runs in
AS/400 environment. Key responsibilities would entail analysis, delivery of solutions, and
testing.
Led a special effort to apply fixes from one release to other releases.
Ensured that fixes applied to each release was well tested and completely documented.
Coordinated work, not just within the team, but among other teams in the project as well.
LN Macro Extraction team
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The team was basically concerned with enhancing existing Excel spreadsheets by
making computations automatic using Macros and Visual Basic for Applications in Excel.
Took hold of the project documents (such as detailed designs, test conditions, test
scripts, and documented design for the users) and executed test scripts.
Application Support and Maintenance (ASM)
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Assisted core team members in the delivery of ASM tasks where in the team documented
the results of such tasks, supported end-users during roll out and ensured the proper
turnover of all deliverables and skills to the client counterparts.
STRETCH ASSIGNMENTS
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Volunteered in IBM’s PMCOE (Project Management Center of Excellence) Accreditation
and Certification Tower where she mentors Project Managers to apply for PMP
Certification.
Volunteered as ISD-IBM Club VP for Events in IBM Club. As the VP for Events, Tway is
charge in the overall planning of the 2013 planned events of the club. She leads and
mentors the Club Directors who volunteers to be part of the team that plans and executes
the events.
Tway co-leads initiatives in IGA's PM Enablement. She works closely with IGA's lead
Account Manager to create programs that will train and mentor IGA PM's in
the Internal Sector process.
CONTINUING EDUCATION
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Director of Operations Certification (November 2019)
Systems Slay Masterclass (September 2019)
Google Digital Garage (August 2018)
Completed the Alpha VA Training Lesson 1 (August 2018)
Contracting for Project Managers (April 2017)
Communications Planning (April 2017)
Leading Engaged Teams (August 2016)
Coaching for Impact (August 2016)
IBM GBS Core Capabilities - Foundation to Experienced (June 2015)
Agile Development (April 2015)
Delivery Catalyst (November 2014)
Basic Blue for New Leaders (September 2014)
Leading Teams in New Blue (April 2014)
Project Management Orientation (July 2013)
Review for Experience Project Managers (May-June 2013)
Project Financial, Risk, and Recovery Management (March 2013)
Understanding WWPMM (February 2013)
Project Management Principles e-Learning (February 2013)
Sotheby’s Introduction to Contemporary Art (October-November 2011)
Professionalizing the Family Business (October 2011)
Business Analysis Training (March 2009)
PMI Technical Session, Tips and Techniques of Requirements Gathering (July 2008)
PMI Technical Session, Pitfalls and Case Studies of Project Management in Fortune 100
Companies (April 2008)
Handling Multiple Projects (June 2007)
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Negotiation Strategies and Tactics (May 2007)
Project Quality and Risk Management (February 2007)
Project Portfolio Management (February 2007)
Project HR & Procurement Management (Sept 2005)
Project Integration Management (July 2005)
Project Communications Management (May 2005)
Project Scope Management (April 2005)
Earned Value Project Management (October 2004)
Accenture PDP Client Engagement Readiness Local - Makati City, Philippines (July
2001)
Accenture PDP Client Engagement Readiness Central - St. Charles, Illinois, USA
(September 2001)
EDUCATIONAL BACKGROUND
Bachelor of Science in Management
Ateneo De Manila University, March 2001
