Jennylyn Ty Ng Shan

I am Jenn an all-around Virtual Assistant for an eCommerce for almost 4 years specializing in Zendesk, and Shopify. I also handle any disputes and claims from PayPal or Stripes. And not only that I am also a knowledgeable Logistic Specialist (Order fulfillment, Inventory, and Shipping) 

I have a set of skills as a Customer Assistant as well that are available in order to become a TOP notch unique EA or VA. I have extensive knowledge of the following.

✅ I have 11 years of experience in handling Customer Support

✅ Knowledgeable in processing refunds and reshipments - Shopify

✅ Specialty in handling cases with Stripe, PayPal & Klarna disputes/chargebacks (I worked with PayPal before as a dispute and claims Senior Agent and 1 year as a Limitation assistant - Fraud charges)

✅ From Customer Support I excel in Logistics from Order fulfillment to shipping and inventory.

✅ Knowledgeable in Shopify and Zendesk

✅ Corrective actions and immediate action plan to ensure issues rising will be dealt with in a timely manner.

✅ Knowledgeable in Shortage claims for Amazon Vendor Central

I excel in dealing with challenges head-on. Be it professionally or personally. I would always find a way to solve it in the most efficient way I know how without suffering others. Either I'll find a way or I'll make one. I always look at the positive side of every situation. I can translate that into how I handle myself professionally. I like to face the tasks assigned to me with a positive attitude that enables me to accomplish them within the required timeframe. 

Interested? If you like what you see on my profile, kindly send me an interview, and let's connect!